Sales Counselor

Ashton Woods Homes - Dallas, TX3.7

30+ days ago
Ashton Woods Homes is one of the nation’s largest private homebuilding companies, with operations in Atlanta, Austin, Charleston, Dallas, Houston, Killeen, Naples, Orlando, Phoenix, San Antonio, Sarasota, Raleigh and Tampa. Recently named the #1 Most Trusted Homebuilder in America, Ashton Woods is known throughout the industry for building homes with award-winning designs that inspire, and offering homebuyers unrivaled personalization options. Ashton Woods is also the only builder to nationally utilize the Environments for Living Platinum Program, which certifies the energy efficient status of our homes.

Ashton Woods Homes has emerged as a homebuilder of choice, driven by a strong entrepreneurial spirit and commitment to world-class product design and customer satisfaction.

Position Overview:
An experienced sales professional who makes a significant contribution to the teams and AWRH sales efforts by continually reaching and exceeding sales goals. A demonstrated strong command of Sales PRO concepts and Lead Management System. This position represents Ashton Woods Realty/Homes by properly communicating company policy and procedures regarding product and service to all prospects. Conducting themselves at all times in an ethical, professional manner consistent with good business practice and established policy. Identifying and qualifying prospects in order to secure sales. Initiating, monitoring and expediting the home buying process in order to reach their company established sales goals.

Duties and Responsibilities: (Including but not limited to)

Achieve and exceed company established sales goals
Must completely understand and effectively communicate all product offerings, building process,
Financing plans, and mortgage process to help guide prospects/buyers.
Prepare various reports accurately and completely including; competition reports for all the company’s competitors in their division, Sales and Traffic reports for the communities.
Understand what competition is doing and be able to compare it with AWH.
Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas) and any other information requested by AWH customers.
Staying current with continuing education through seminars and training.
Must understand all AWH sales agreements and addendum, complete them accurately and deliver in a timely manner.
Maintain a good line of communication with all potential homebuyers, employees, and vendors.
Track and follow each homebuyer and service their needs throughout the sales process, with customer oriented service as set forth in AWH training.
Staff site sales office and model homes during designated company hours as needed.
Ensure the sales office and model homes are neat, clean, and well lit at all times.
Walk sales office and model homes regularly and prepare a written punch list on a weekly basis for the builder in order to maintain the model in 100% condition
Ensure that all collateral and supplies are well stocked and consistent with company specifications.
Place and monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.).
Maintain and understand the Lead Management System and ensure it is accurate and up to date.
Develop, practice and deliver a strong sales presentation to prospective buyers consistent with company training.
Completion of registration cards for all prospects.
Evaluation of all traffic for quality.
Conduct weekly scheduled builder meetings with written meeting minutes.
Complete all company paperwork in a timely and accurate manner.
Collect all required monies from homebuyers.
Maintain a good line of communication with Project Manager(s).
Communicate the entire process to all homebuyers with weekly updates during the construction of their home.
Provide prompt attention to any customer concern by involving the appropriate parties.
Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process.
Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations. Self and AWH promoting by attending various Realtor and HBA functions.
Communication with buyers’ lenders during the process.
Maintain a customer satisfaction rating of 90% or above.
Maintain an acceptable cancellation rate.
Follow each buyer until they reach a home buying decision and prepare a lost sales report on the buyers who did not buy from Ashton Woods.
Attend all sales meetings and company functions.

Qualifications:
Four (4) year degree preferred in Sales or Marketing from an accredited college or university.
High School graduation or equivalency required.
Valid driver’s license and insurance required for business travel if by automobile.
3-5 years of residential home Sales experience
Home Building industry experience required
May be required to be licensed with the state licensing authority.

Skills and Knowledge:
Must be able to use word processing, e-mail, spreadsheets, presentation (PowerPoint), database and newsletter (Adobe) software for advanced internal and external communications, creation of reports and presentations and database maintenance.
Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
Knowledge of business English and ability to communicate patiently and professionally with both internal and external customers both orally and in writing.
Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
Ability to adapt in a changing workplace.
Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed.
Knowledge of sales processes and procedures required
Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
Proven organization skills in a high paced work environment.
Understand the building process and be able to communicate this effectively to prospects.
Understand financing plans and mortgage process to help guide buyers.

Typical Physical and Mental Demands:
Must be able to read, write, and speak fluently in English. Spanish language skills are helpful.
Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
Use of hands and fingers is required to utilize standard office equipment.
Requires occasional lifting up to 20 pounds.
These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.
Ability to travel extensively as required achieving sales goals.

Working Conditions:
Work is occasionally performed in a typical office environment using standard office equipment. Work is typically active, travel to various locations for sales activity is required, walking and standing are also necessary. Work hours may be variable.
Fast paced environment subject to numerous schedule and priority change and short notice activity.
Transportation is required; Safety concerns include dangers while driving.