Account Manager (Retention Services)

Gartner - Fort Myers, FL (30+ days ago)3.8


Associate Team Client Manager (Senior Retention Account Manager) Gartner Location: United States – Fort Myers, Florida

The Opportunity:

Gartner is a high-growth company with a virtually limitless market opportunity. We are No. 1 in our market, have the strategic clarity and operational excellence to capitalize on our potential, and possess the resources to make our goals a reality. If you are highly motivated and relish building trust-based, valueadded relationships with senior executives, Gartner is the place for you. With countless opportunities to advance, you can expect an exciting and rewarding career.

Your role as an Associate Team Client Manager (Senior Retention Account Manager) will help IT senior executives and their teams tackle their toughest challenges. Work with incredibly talented people and industry leaders in a collaborative, team-oriented culture that is stimulating, challenging and rewarding.

Key Responsibilities:
Partner with the senior team members to identify the client’s key initiatives, providing solutions to ensure our C-level client base and their teams receive value against the services they have purchased

Partner with our Research Inquiry Team on all research requests and inquiries from assigned clients

Interpret and deliver customized research

Support on-boarding of new clients and renewal of existing clients

Deliver on-site member support at annual Symposium events and other Gartner events

Participate with senior team members in client value planning and quarterly review calls. Also, participate in client analyst inquiry calls when necessary

Maintain quarterly interaction with clients, ensuring continual alignment of Gartner services

Ensure client satisfaction, retention, operational efficiency and quality

Experience:
3+ years of business experience

Bachelor’s degree or equivalent experience

IT industry experience preferred, with a client focus

Highly collaborative, strong interpersonal, listening and relationship building skills

Strong organization, planning and time management skills

Proven client relationship management skills at a senior level

Ability to problem solve and bring timely resolution to issues

Knowledge, understanding and keen interest in technology

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. We help business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Our comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries.

For more information, visit gartner.com.

Job Type: Full-time

Experience:

  • Account Management: 4 years