Associate Tester

Genpact - Durham, NC3.9

Contract$38 - $40 an hour

Genpact is seeking a Test Associate. MUST HAVE RECENT HEALTHCARE/FACETS

Utilizing strong functional/technical area knowledge of and expertise with relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Coordinates with IT to support problem resolution, testing, software upgrades and related projects of a more complex nature.

Scope of work for Healthcare UAT Testing

  • FACETS data that feeds to member/group

Business Testing

  • Coordinate and develop testing plans with Business area and IT
  • Serve as point of contact for business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements
  • Develop, document and may, in some cases, execute test plans and scenarios
  • Analyze and verify results for accuracy, relevance and completeness.
  • Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc.
  • Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.

Skillset Requested

  • Strong analytical experience including root cause analysis
  • Strong communication orally and written
  • Recent FACETS Subject Matter Expert (no more than 2 years gap in FACETS usage)
  • FACETS understanding and experience in claims processing and pricing outcome
  • SQL or query experience

Technical Support/Business Expertise

  • Provide advanced technical knowledge and support in operational system/application and procedural issues to the business and IT.
  • Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment
  • Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
  • Assist less senior Business Systems Analysts to enhance overall team performance

Issue Resolution

  • Facilitate the resolution of large, complex production system problems by

o Performing initial triage for severity and business impact of system/application failures.
o Troubleshooting and analyzing to determine root cause of issues,
o Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.
o Coordinating with IT, other teams and vendors as needed to devise, test and implement long term remedies.

Project/Program Support

  • Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.

o Facilitates project intake, including scheduling of projects.

Hiring Preferences

  • Familiarity with health care industry is preferred
  • Project management skills.
  • Focus on proactive and creative solutions to meet current and future business needs.
  • Ability to read, interpret and apply technical specifications
  • Commitment to excellent customer service.
  • Focus on accuracy and attention to detail.
  • Excellent oral and written communication skills.
  • Solid formal presentation skills.
  • Ability to work in and/or lead cross-functional project teams.
  • Excellent analytical and problem-solving skills, including ability to interpret and present quantitative data.
  • Ability to manage multiple priorities, work independently and meet deadlines.
  • Process focused
  • Solid PC skills with MS Word and Excel

Job Type: Contract

Salary: $38.00 to $40.00 /hour


  • Bachelor's (Preferred)