Assistant Director of Support Services

Colorado State University - Fort Collins, CO4.2

Position Location Fort Collins, CO
Research Professional Position No
Posting Number 201900259AP
Position Type Admin Professional/ Research Professional
Number of Vacancies 1
Work Hours/Week 40
Proposed Annual Salary Range 72,000-80,000
Desired Start Date
Position End Date (if temporary)
To ensure full consideration, applications must be received by 11:59pm (MT) on 04/21/2019
Description of Work Unit
As a department, Housing & Dining Services (HDS) works to create dynamic housing and dining experiences that enhance personal growth and global-engagement. We do this through implementation of our values of customer-first service, commitment to students and staff, integrity, respect and teamwork, inclusiveness and diversity, innovation, and stewardship.

As part of HDS, Residential Dining Services’ (RDS) mission is to deliver an outstanding dining experience crafted by an engaged team dedicated to social and environmental responsibility. RDS operates 5 dining centers, 2 convenience stores, a full bakeshop, centralized cold preparation, and a warehouse. We employ more than 1,000 employees who serve 12,000 meals per day to the 6,000 students who live on campus.

Colorado State University is located in Fort Collins, Colorado, an award-winning city of 164,000 residents on the front range of the Rocky Mountains. CSU’s location, with views of the foothills and 14,000-foot peaks, allows easy access to hiking, skiing, rafting, and other outdoor sports. It is approximately an hour away from metropolitan Denver and Denver International Airport.

Position Summary
The Assistant Director of Support Services is a senior staff leadership position in Residential Dining Services, which is a department within Housing and Dining Services, at Colorado State University. This person will work collaboratively with the Residential Dining Services team to carry out the mission of the department by directing a $35 million, multi-unit award-winning university dining service operation with a focus on our retail operations, bakery, cold food production facility, student management team, catering services, and employee training and orientation. This person will directly oversee all personnel and operational activities within the Residential Dining Services Grateful Bread Bakery, Cold Food Production, Allison Dining, Catering by Housing & Dining Services, oversee retail operations, the student management program, special events, employee training and orientation, and outreach to campus partners. This will include hiring, delegating, training, evaluating, arbitrating differences, disciplining, and conducting performance management, as well as, evaluating resource management.

Required Job Qualifications
  • Bachelor’s Degree
  • Five years of experience working in a high-volume foodservice environment with revenue of at least five million dollars per year, which must include three years of experience managing multiple foodservice venues and five years of progressive supervision.
  • Demonstrated record of teamwork within a diverse population, as well as, collaboration and partnership with numerous operations, services, colleagues, and programs.
Preferred Job Qualifications
  • Master’s Degree in business administration, management, restaurant or hospitality management, dietetics, or related field.
  • At least two years’ experience in a retail foodservice environment, such as, a convenience store, foodservice branded concept, and coffee shop
  • Experience with catering or conference services in a managerial role.
  • Experience in a university or college foodservice environment.
  • Experience leading a student management team.
  • Experience leading employee training and orientation initiatives.
  • Experience developing and executing large-scale special events in a foodservice setting.
  • Experience with dining facility capital projects.
  • Holds a nationally-recognized food safety certification in good standing, such as the ServSafe® Food Manager certification from the National Restaurant Association.
Diversity Statement
Personal and professional commitment to diversity and inclusion as demonstrated by involvement in teaching, research, creative activity, service to the profession and/or diversity/inclusion activities.

Essential Duties
Job Duty Category Operational Management - Bakeshop
  • Oversee Grateful Bread Bakeshop and Cold Foods Production operations:
o Provide oversight and leadership on all aspects of Grateful Bread Bakeshop and Cold Foods Production.
o Develop budget, financial, operational goals, and analyze trends to make recommendations to improve service, reduce costs, and manage personnel.
o Set quality standards and develop procedures to assure they are met.
o Ensure operations meets the safety and sanitation requirements of the state.
o Uphold all federal, state, university, and departmental policies and procedures.

Percentage Of Time 15
Essential Duties
Job Duty Category Operational Management – Allison Dining Center
  • Oversee Allison Dining Center operations:
o Provide oversight and leadership on all aspects of Allison Dining.
o Develop budget, financial, operational goals, and analyze trends to make recommendations to improve service, reduce costs, and manage personnel.
o Promote and foster positive customer service and effectively address all concerns in a timely manner.
o Negotiate and monitor compliance with CSU’s agreement with Spoons.
o Ensure the operation meets the safety and sanitation requirements of the State.
o Uphold all federal, state, university, and departmental policies and procedures.

Percentage Of Time 15
Essential Duties
Job Duty Category Operational Management – Retail Operations
  • Oversee 2 retail operations, Durrell Express and Ram’s Horn Express:
o Provide oversight and leadership on all aspects of retail operations.
o Determining selling prices on retail and foodservice products to meet financial goals.
o Determine retail product mix to maximize profitability and customer satisfaction.
o Develop marketing efforts that align with the department’s goals.
o Lead store setup, including developing planograms.
o Interface with distributor, manufacturer, and brokerage representatives to gain marketplace knowledge and discover new retail products that meet the needs of our customers.
o Monitor compliance with university’s agreements and contracts with outside vendors.
o Attend trade shows to keep up-to-date on the marketplace.

Percentage Of Time 15
Essential Duties
Job Duty Category Operational Management – Catering by Housing and Dining
  • Oversee Catering by Housing & Dining Services operations and conference management:
o Provide oversight and leadership on all aspects of Catering by Housing and Dining Services and conference business within Residential Dining Services.
o Develop budget, financial, operational goals, and analyze trends to make recommendations to improve service, reduce costs, and manage personnel.
o Develop catering menus and determine prices to meet financial goals.
o Develop policies for Catering by Housing and Dining Services to meet business and departmental needs.
o Oversee invoicing process to assure accuracy and timeliness.
o Determine needs and create annual requests for equipment and service ware.
o Act as a liaison with Conference Event Services for conference business to assure services offered meet conference expectations.
o Recruit, assign, and manage 3 employees from the existing Residential Dining Services’ team to serve as Dining Coordinators during summer conference season to successfully manage conference business.
o Develop an accurate assignment schedule for summer conferences utilizing the dining centers that will meet labor and operational needs
o Develop communication policies that will accurately distribute summer conference information to all department staff.
o Represent Residential Dining Services and Catering by Housing and Dining in summer conference planning and operational meetings.

Percentage Of Time 15
Essential Duties
Job Duty Category Personnel Management
  • Directly supervise 2 Administrative Professional and 2 State Classified employees, including recruitment, hiring, training, evaluation, promotion, discipline, and compliance with personnel rules and regulations.
o Training and Orientation Manager, Administrative Professional
o Executive Pastry Chef, Administrative Professional
o Catering and Conferences Coordinator, State Classified
o Assistant Manager of Allison Dining Center, State Classified
  • Indirectly responsible for the employees in Allison Dining, Catering By Housing & Dining Services, Grateful Bread Bakeshop, Cold Food Production, two retail operations (Ram’s Horn Express and Durrell Express), student management teams in 5 dining centers, and Assistant General Managers:
  • Lead and direct student management teams:
o Set policies, procedures, and job performance standards.
o Develop training programs.
o Develop Student and Non-Student Hourly discipline policies.
o Mentor and guide Assistant General Managers who lead Student Management teams in their respective dining centers.
o Act as a mentor to Student and Assistant Student Managers.
o Conducting regular meetings to ensure proper communication department wide.
  • Act as a mentor and role model to direct reports in relation to performance expectations, professional development, staff development, and leadership.
  • Schedule and conduct individual meetings with direct reports.
  • Conduct mid-year and annual job performance evaluations based on daily observation of performance to determine merit pay increases.
  • Provide guidance to direct reports regarding professional development needs, career development, and career decisions.
  • Ensure application of and compliance with CSU Human Resources and State of Colorado personnel policies, rules, and regulations related to hiring, evaluation, promotion, discipline, and termination.
  • Direct efforts to maintain a culture of support for Residential Dining Services employees through leadership, communication, and personal interaction.
Percentage Of Time 30
Essential Duties
Job Duty Category Projects and Administration
  • Lead, develop, create, and execute department-wide special events:
o Act as a liaison with campus partners, such as, University Housing, Orientation and Transition Programs, CSU Events & Donor Engagement, and student organizations.
o Lead special events to assure success.
o Develop special events that meet departmental and campus partners’ goals.
o Create standards and internal policies concerning special events.
o Develop a communication plan to assure events meet deadlines and all parties involved understand their roles and responsibilities.
o Assign management responsibilities of large-scale events serving up to 8,000 attendees.
o Maintain a special events calendar.
  • Lead department-wide training, on-boarding, orientation, and employee recognition initiatives:
o Oversee all aspects of employee training, on-boarding, orientation, and employee recognition initiatives for over 1,000 employees in multiple classifications.
o Determine needs and goals for employee training and orientation initiatives.
o Determine components and processes for employee recognition programs.
o Ensure department-wide employee recognition programs are successfully implemented.
  • Represent Residential Dining Services on capital project, renovation, and facilities improvement committees.
  • Develop programmatic and design solutions for capital projects that include retail operations.
  • Act as a change agent for the department to find efficiencies, improve services, and implement policies and practices that improve the quality of life for departmental staff.
  • Represent Residential Dining Services on department and campus-wide committees and councils.
  • Maintain and enhance professional skills by attending professional and trade organizations’ conferences, trainings, and seminars.
  • Keep up-to-date on current trends and information as related to applicable audiences, i.e., college-aged students and foodservice staff.
  • Act in the absence of the Senior Associate Director.
  • Perform other related duties as assigned.
Percentage Of Time 15
Application Details
Special Instructions to Applicants
For full consideration, please apply by 4/21/2019, 11:59 pm (MT). Interested applicants must submit a cover letter which addresses how professional experiences align with identified required and preferred qualifications of the position, a current resume, and contact information for 3 professional references. Applicants needing assistance or accommodations may contact Emily Jansen at or (970) 491-4703. If you have any questions, please contact Emily Jansen.

References will not be contacted without prior notification of candidates.

Conditions of Employment Pre-employment Criminal Background Check (required for new hires)
Search Contact Emily Jansen: or (970) 491-4703
EEO Statement
Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. The Office of Equal Opportunity is located in 101 Student Services.

The Title IX Coordinator is the Executive Director of the Office of Support and Safety Assessment, 123 Student Services Building, Fort Collins, CO 80523 -2026, (970) 491-7407.

The Section 504 and ADA Coordinator is the Associate Vice President for Human Capital, Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836.

Background Check Policy Statement
Colorado State University (CSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.