The Company
Chance Rides is a renowned manufacturer of a wide range of amusement ride products. Our collection includes trains, trams, carousels, thrill rides, observation wheels, and roller coasters that are enjoyed by people all over the world. With a rich legacy spanning over 60 years, we take pride in our world-class team and products.
Our team serves a diverse clientele, including stand-alone attraction venues worldwide, as well as large and regional theme parks, family entertainment centers, zoos, and aquariums. Over the years, we have successfully manufactured, delivered, and installed more than 3,000 amusement rides and people movers, ensuring the enjoyment and satisfaction of our customers.
Located in Wichita, Kansas, right in the heart of North America, Chance Rides continues to be a trusted name in the industry. We prioritize quality, safety, and innovation, striving to deliver the best experiences possible. Join us as we continue our journey of crafting thrilling adventures for people of all ages.
The Role
Join the Chance Rides team as a Field Service Technician, where you'll have the unique chance to work hands-on with world-class amusement equipment, contributing to the excitement and joy of countless people. This role offers the opportunity to travel extensively, both domestically and internationally, engaging directly with customers to install and troubleshoot cutting-edge rides. You'll be at the forefront of our operations, ensuring that installations are executed to the highest standards, directly impacting the safety, quality, and overall experience of our products.
As a Field Service Technician, you'll be more than just a technician—you'll be a key player in representing Chance Rides and its core values. You will have the autonomy to manage projects on-site, leveraging your technical expertise and problem-solving skills to overcome challenges in real-time. The role demands a blend of technical know-how, leadership, and excellent communication abilities, making it perfect for a driven professional who thrives in dynamic, hands-on environments.
Job Duties:
- Travel to customer locations (domestic and international) to install or troubleshoot with high regard to customer service and quality. This requires traveling 60%-70% of the year and for extended periods of time, including weekends and holidays.
- Install and service all Chance Rides equipment in accordance to drawings and engineered specifications
- Oversee installation projects onsite by delegating, communicating, training, organizing and facilitating effectively
- Follow safety guidelines at all times and report any violations to management
- Perform in-house assistance to various teams in Wichita when not in the field
- Complete required installation paperwork and expense tracking online
- Other duties as assigned
Competitive Candidates will submit resumes that demonstrate:
- 3-6 years of mechanical/electrical service/install experience, overseeing assembly and/or installation of quality specialized products; amusement industry experience as a maintenance or electrical technician is preferred
- Proven understanding of electrical/mechanical applications, project management, and quality assurance programs
- Strong communication (oral and written), customer service, technical and troubleshooting skills
- Sound organizational skills, proven ability to delegate tasks, and experience with customer relations a must
- Strong computer and mobile device skills a plus
- Ability to manage on time arrival and as scheduled to job sites and to work within established guidelines and procedures
- Valid driver’s license and good driving record; valid passport (or ability to obtain)
- Ability to read and understand mechanical and electrical drawings
- Familiar with ASTM safety standards a plus
- Ability to provide own basic hand and power tools
- Overall maintenance experience will be considered for this role
Rewards for this tough job include:
- Competitive salary commensurate with experience
- $10,000 Relocation/sign-on bonus
- Annual Performance Reviews
- Comprehensive benefits including medical/dental/vision
- COBRA continuation coverage reimbursement
- 401(k) with company match
- Flexible Spending Accounts
- Expense account
- Employee Referral Bonus Program
- Flexible paid time off to provide meaningful rest between trips
- Vacation and Holiday Pay
Expectations
- Demonstrate Chance Rides’ Five Core Values of Truth, Team, Heart, Drive, and Joy, at all times
- Represent the Company with a positive and professional manner
- Work as a team with co-workers and outside customers to assist in creating and implementing successful installations and solutions in troubleshooting various pieces of Chance Rides’ manufactured equipment
- Communicate clearly and effectively with the Field Service Manager, field representatives, and customers
- Utilize experience and a wide degree of independent judgment while in the field to plan and accomplish goals; perform a variety of tasks related to field service and meet deadlines
- Team-player who can work effectively with all personnel in the company and assist in creating and implementing solutions to issues
- Work to improve systems, practices and expenses in regard to customer and field service
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person