The Supervisory Information Technology Specialist serves as the primary advisor and point of contact to the area manager on information technology (IT) issues, and IT projects under development or planned for the serviced organization(s). The Supervisory IT Specialist exercises full technical and administrative responsibilities for planning, developing, implementing, executing, and evaluating the IT Program. Executes IT initiatives to include planning, design, acquisition, implementation, operation, and disposal of IT infrastructure and resolves acquisition issues, related IT policy matters, and potentially controversial items. The duties of the position include, but are not limited to:
Managing the provision of the full range of IT services to support customer base and perform the mission.
Overseeing and assuring interoperability, integration, and operations for the installed base of hardware and software, and continuity of operations., e.g., coordinating, implementing and maintaining the installation, configuration, troubleshooting and operation of customer hardware and applications, local area networks (LANs), dedicated communications lines, voice and video systems, connections to wide area networks, etc.
Ensuring Area senior executive management and management officials have IT resources to perform command and control functions, particularly critical capabilities for emergency and disaster recovery efforts.
Administering information systems security program and implementing information systems security procedures.
Monitoring customer satisfaction, trouble ticket resolution and other data as needed to determine effectiveness of the program.
Performing financial management and oversight of the IT Program, to include responsibility for resources budgeting, programming, and execution related to provision of IT services.
Planning the work to be accomplished by the unit, to include, assigning work to employees, and establishing production or quality standards.
Establishing and communicating guidelines and performance requirements.
Work schedule: Monday - Friday, 0800-1630 CST
Compressed/Flexible Schedule: Not available
Telework: Not available
Virtual: This a not virtual position.
Position Description Title/PD#: PD# 17042-A, Supervisory IT Specialist
Relocation/Recruitment Incentives: Not available
Financial Disclosure Report: Not required
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/16/2018.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
This announcement contains a selective placement factor your resume must demonstrate that you possess IT experience and have detailed background with extensive experience in operations,supervision,and management of IT delivery systems and equipment.
Selective Placement Factor: Plans and manages the delivery of customer support, including installation, configurations, and troubleshooting based on established policy.
You may qualify based on your experience as described below:
Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-12) that has equipped the applicant with the competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. This type of experience would reflect demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques and would include:
Advising senior executive level management regarding IT services for a large organization.
Advising executive management officials of short and long-range IT resolutions for a health care delivery system, etc.; directing and supervising highly technical work concerned with the analysis of complex IT systems.
Providing leadership in developing, implementing, evaluating, and improving processes in the standardization of IT systems.
Applying knowledge of a wide range of computer techniques, requirements, methods, sources and procedures to perform a variety of assignments.
Planning work to be accomplished by subordinates, setting priorities and scheduling completion.
Performing personnel supervisory functions for subordinate employees to include: establishing performance standards, evaluating subordinates' performance, administering leave, selecting employees for vacant positions, initiating disciplinary actions, etc.
Managing IT and Telecommunication projects of different scope and complexity.
AND, in addition to the experience/education described above, you must have IT-related experience demonstrating each of the four competencies listed below which must be supported by your resume and other application materials.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Preferred Certification: Applicant should have ITIL Foundations (v3 or 2011), CompTIA A+, Network+, and Security + certifications. Please provide a copy of each certification in your resume packet.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is sedentary, although some slight physical effort may be required. Duties may require lifting and carrying IT equipment such as monitors and printers.
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Disability Award Letter
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.