Customer Service Representative

LutzCo, Inc. - Lake Oswego, OR

Full-time

Job Description

Job Summary

LutzCo Customer Service Job Posting

Position: Full Time - Seasonal

About Lutzco: We are an emerging company that sells top tier workwear clothing, such as Carhartt and Dickies, to distributors and resellers. We primarily sell to promotional product companies and to embroidery/screen printing shops. Our goal is to provide the best possible customer service, while providing the lowest prices to our customers.

Primary Responsibilities (Not all Inclusive):

  • Customer Phone Support – requires a friendly and positive phone attitude to ensure highest level of customer service
  • Communicating accurate inventory and pricing information to customers
  • Communicating accurate information regarding order statuses – Shipping information and Back Orders
  • Accuracy & Efficiency in processing/reviewing orders
  • Emailing customers product information, tracking information, payment receipts
  • Product Knowledge – need to be able to quickly offer alternative styles/items when there are inventory issues

Required Skills:

  • Positive attitude, integrity and strong people skills
  • Strong work ethic – self-starter, independent and reliable
  • Ability to multi-task and stay on track
  • Detail oriented – accurate data entry is a must!
  • Strong computer skills – Microsoft Office (Outlook, Excel, Word)
  • Quick learner – creative thinking and problem solving are critical
  • Minimum 2 years Associates Degree OR Minimum 2 years in Customer Service field
  • Ability to work in an ever-changing environment
  • Ability to take and receive constructive feedback

BONUS: Experience with MAS90/100 preferred but not required.

Job Types: Full-time, Part-time

Salary: $15.00 /hour

Experience:

  • Customer Service: 2 years (Preferred)

Education:

  • Associate (Required)

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone