Field Service Engineer Supervisor

Xylem - Pittsburgh, PA (30+ days ago)3.6

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at

The Role: Xylem seeks to hire a self-motivated individual to be responsible for managing the daily activities of the Field Service, warehouse & maintenance functions to meet company goals and objectives. This includes supervising, scheduling and coordinating Field Service Representatives and third party contract representatives efficiently & economically while driving & supporting value add/value engineering opportunities within the operations department.

Supervise Field Service Representatives and maintain the field service schedule including all mechanical & controls field service assignments including timely and accurate completion of field service activity reports for Leopold and Sanitaire.
Supervise warehouse/maintenance personnel.
Administrate tracking of Field Service labor hours in ERP system (Manfact) including assisting employees with ADP time input, managing overtime, coordinating and reconciling paid services for 3rd party contracted services.
Engage and manage third party contract technicians and contractors when in-house work-load capacity is exceeded.
Consult contractors, engineers, and Field Service Representatives on equipment installation, troubleshooting, testing, report writing, training, and installation certification.
Assist the Service Manager in carrying out an effective Service Department budget while managing expenses within the established guidelines.
Driving and supporting Operational engineering opportunities as required.
Assure compliance with all established personnel & safety policies and procedures. Perform supervisory personnel functions including but not limited to performance management, hiring, disciplinary action, etc.
Other Duties as assigned by manager

Additional Responsibilities:
Administrate Field service related product & process improvements
Drive a continuous improvement environment with the Filed Service Representative, service related documentation and Environmental Health & Safety.

Key Competencies:
  • Continuous improvement mindset
  • Developing capability (for people manager)
  • Cross-boundary collaboration
  • Leading people & teams (for people manager)
  • Inspiring accountability
Qualifications: Education, Experience, Skills, Abilities, License/Certification:

Bachelor of Science degree in mechanical Engineering or related discipline in addition to at least three (3) years of experience related to a supervisory role
Demonstrated ability to be a self-starter with minimal supervision
Read and interpret complex engineering drawings and specifications
Possess excellent written and verbal communication skills
Proficiency in Microsoft Word, Outlook and Excel

Preferred Qualifications:
Field service supervisor experience
EOE including disability and veteran