6 months experience required
The Patient Access Representative (PAR) is an entry level position responsible for professionally responding to telephone inquiries from callers as they relate to healthcare services provided by Kennedy Health Alliance. Patient Access Representatives are a frontline point of contact for scheduling appointments, solving problems, and educating callers about our healthcare services. They are responsible for documenting all pertinent patient and/or caller interactions in the appropriate computer systems (e.g., E-Clinical Works). Performance in administrative clerical duties should be demonstrated with a high degree of proficiency while demonstrating good rapport and cooperative relations with internal and external customers.
MINIMUM KNOWLEDGE, SKILLS & ABILITIES
Basic computer skills in Microsoft Office (e.g., Outlook, Excel, Word) and Patient Database system
Basic medical terminology
Scheduling appointments for patients to receive services offered by Kennedy Health Alliance.
Effective reading, oral, and written communications.
Phone etiquette and interpersonal professionalism.
Strong work organization, attention to details, prioritization.
Critical thinking, problem solving.
Muli-tasking by way of accessing/resourcing multiple informational systems and/or displays.
Using Microsoft Office , Outlook-email/calendars, EMR (e.g., eCW).
To speak, write, read, and communicate with excellence in the English language.
Handle confidential and sensitive information.
To perform under occasional stressful conditions / high pressure without loss of professional composure.
Demonstration of exceptional customer service.
Exercise good judgment to handle complex calls appropriately
Relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
High School graduate or equivalent required.
Education Preferred: Advanced training in medical office, administration outpatient center or equivalent.
Experience Required: 1-2 years clerical/registration experience or equivalent.
Experience Preferred: Fast-paced physician practice, Call Center/Telephone environment