As the region's only Level I Trauma center, Harborview Medical Center (HMC) is well known for innovations and excellence in trauma care and its centers of emphasis: Trauma, Burn, Neurosciences, AIDS/STD, Center for Advanced Reconstruction and Rehabilitation (CARER), and mentally-and medically- vulnerable populations. In addition to the centers of emphasis, HMC serves a mission population for King County. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region. HMC is owned by King County and managed by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The UW is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The HMC Kidney Clinic has an outstanding opportunity for a full-time MEDICAL ASSISTANT. Under general supervision, the Medical Assistant (MA) will assist the medical and nursing staff by performing delegated tasks that involve direct patient care; technical procedures or monitoring that may be invasive and require skills validations; transportation of patients, supplies and specimens; ordering and stocking of supplies; and maintenance of special equipment, including sterile equipment and set-ups. The MA role may include coordinating the clerical activities and supporting the front desk activities for patient care in the clinic. The MA also participates in clinic and selected divisional activities to promote effective problem solving and communication.
CLINIC FLOW ACTIVITIES
Ensure exam rooms are stocked, clean and ready for patients
Maintain and use supplies and equipment in a cost-effective manner
Prepare medical record for clinic visit. Verify presence of medical records and diagnostic testing (lab work and images) prior to scheduled appointments, requesting existing records and x-rays as necessary
Assist provider by facilitating use of technology including EMR (electronic medical records) and PACS (electronic imaging)
Coordinate communication flow in the clinic including answering and directing telephone inquiries to the appropriate individual
Provide basic telephone screening per clinic protocols and recognize emergent/urgent problems and direct to the nurse or physician
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to ensure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information
Take initiative to maintain patient flow for assigned providers/team
Transport patients and lab specimens
Complete billing documents as appropriate
Schedule appointments for patients
PATIENT CARE ACTIVITIES
Prepare patient for examination by the provider. Observe and document the patient’s physical and emotional condition and vital signs in the medical record, recognize and report symptoms of common medical illnesses to physician or nurse.
Perform delegated patient care activities/education in accordance with established standards of practice
Assist during patient examinations and procedures performed by health care professionals
Perform procedures including ear irrigation, urethral catheterization, and sterile dressing changes
May withdraw venous blood and capillary blood when certified as a Healthcare Assistant and completion of a competency skills check
May give injectable medications that have been registered with the WA State Department of Health when certified as a Healthcare Assistant and successfully completed the ACS study module and competency skills check
CUSTOMER SERVICE AND TEAM BEHAVIORS
Greet patients and families
Review patient needs with providers daily, preferably at the start of each day or session
Advocate for the patient/family by locating appropriate staff to address concerns
Appropriately directs patients and others to other departments across the medical center
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation
Act promptly and effectively during an emergency situation
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements
Apply appropriate policies, procedures, protocols, and standards of practice in performing duties
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities
Demonstrate support for clinic and divisional policies and procedures
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines
Participate in orientation of new staff and preceptorship of MA students
Other duties as assigned
Completion of a Medical Assistant course accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or Accrediting Bureau of Health Education Schools (ABHES) or other recognized regional or national accreditation board;
Must be Washington State Medical Assistant-Certified or achieve this designation during the probationary period. Failure to achieve and/or maintain this designation will result in termination of employment.
This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or firstname.lastname@example.org.