Customer Service Representative II - Outbound

Hanger, Inc. - Reno, NV3.5

Full-time$4,000 a week
Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. Built on the legacy of James Edward Hanger, the first amputee of the American Civil War, Hanger is steeped in 150 years of clinical excellence and innovation with a vision to be the partner of choice for products and services that enhance human physical capability. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Hanger, Inc. is an equal opportunity employer - female/minority/disability/vet.

Could This Be For You?
As a customer service representative for ACP, you will be an advocate for ACP partners, staff, and dealers. Reporting to the Customer Support Manager, you will also perform outbound customer support activities as well as inside sales.

Your Impact
Originate phone calls to current and or potential customers to assure the best customer support, and provide information about products and services.
Promote ACP’s Products, and generate supply order revenue of: Minimum $3000.00 with a target of $4000.00+ in weekly revenue
Ensure appropriate data management of all customer orders within network database
Perform New Customer Install Survey Calls: 1 week, 30 days, and 60 days of install date.
Assist field staff with questions.
Maintaining accurate records of internal and external customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the compliance database
Maintain relationships with new and existing customers to ensure the best customer support, and provide information about products and services
Communicate with other departments as needed for all issues and/or complaints
Assist with other duties and/or projects as assigned

Minimum Qualifications
High school diploma or equivalent
Minimum of one year (two years preferred) of customer service experience in person and/or phone support
One or more telemarketing and/or sales experience preferred
Additional Success Factors
Experience with desktop operating systems including Windows 2000, XP and 7 environments
Knowledge of basic computer hardware
Type minimum of 40 words per minute with minimal errors
Excellent verbal and written communication skills
Microsoft Office skills to include Excel, Word, Visio, PowerPoint
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
Keep the patient at the center of everything that you do, building lifelong trust
Foster open collaboration and constructive dialogue with everyone around you
Continuously innovate new solutions, influencing and responding to change
Focus on superior outcomes, and calibrate work processes for outstanding results
Our Investment in You
Competitive salary.
Competitive health and insurance benefits.
Annual target bonus or commission.
Paid vacation and sick time.
Frequent company update talks with our leadership team.
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.