As one of the nation's largest consumer finance organizations, OneMain serves more than 2 million customers with personal loans, automobile loans, and other credit-related products. "Lending Done Human" reflects our commitment to putting customers first. For 90+ years, we've made the OneMain promise of friendly, fast and affordable financing a reality for our customers.
Purpose of Job:This role will be responsible for content delivery and to ensure training is relevant as policies and procedures continually update. Learning methods and content will be set by and consistent with the Learning Department’s philosophy and vision. This role will be coached and mentored by tenured Business Instructors, as well as management, to build skills that will increase leadership competencies and support the organization's strategic goals resulting in the greatest return on investment.
55% - Curricula Delivery and Evaluation: Facilitate instructor led training for live and distance courses following the prescribed methodology identified by the instructional designer and/or program manager.
10% - Content creation: Ability to create training or actively partner with ID in the following instances
1. Learning request spans across Branch and Central with similar processes
2. Content will have a long shelf life
3. Learning content is leadership based
15 % - Coaching/Classroom Management: Whether through the use of technology or in a live training environment, the Business Instructor will act as a coach and provide performance feedback for new team members including those with identified skill gaps, attendance issues, behaviors that do not align with the Code of Conduct, Work Life & Environment, etc. The Business Instructor will involve management as needed.
10% - Metrics: Partner with the Learning Analytics team and follow Kirkpatrick 4 levels of evaluation; measure pre/post training effectiveness. Collaborate on post training follow-up/coaching to ensure the greatest ROI.
5% - Documentation: Research, source, and recommend solutions for performance improvement addressing knowledge and skill gaps. Identify alternative learning solutions to Learning Management and Project Stakeholders based on existing conditions including effectiveness, quality, cost/benefit analysis for each alternative delivery solution
5% - Perform all other duties as assigned by management.
Skills & Competencies:
Experience in presenting in both face-to-face and/or distance learning with focus on driving inclusiveness, establishing rapport and credibility, inspiring participants, managing complex questions and driving breakthrough results that change behaviors. Ability to “think on your feet.”
Demonstrated ability to design effective written communication
Demonstrated understanding of the business or subject; knowledgeable in current and possible future policies, practices, trends, and information affecting the business and organization; is aware of how strategies and tactics work in the marketplace.
Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Ability to manage multiple tasks and deliverables within strict scheduling requirements against strict deadlines.
Passion for seeing others succeed.
Associates Degree or equivalent business experience
1-3 years Training experience and/or a combination of training experience along with SME expertise in specific field (ex: field, central, corporate)
Knowledge of various virtual training tools
Demonstrated essential knowledge of Microsoft Office including Word, Excel and Power Point
This position can be located in a variety of locations.
Work from home could be considered.