Systems Engineer

Press Ganey Associates, Inc. - South Bend, IN (30+ days ago)3.9

About Press Ganey:
Press Ganey provides both ongoing advisory services and consulting in all phases of performance improvement. Our patient experience advisors are uniquely trained and skilled to identify areas of opportunity and help clients implement targeted improvement plans. Our consultants, whose healthcare experience is a true differentiator, work in partnership with organizations to identify and implement best practices across their operations.

Simply put, we are vested in our clients’ success, and dedicated to helping them understand and improve every dimension of the patient experience.

Position Description

Press Ganey is looking to hire a Systems Engineer to be based preferably out of the South Bend, IN offices but could also be based in Chicago, IL, Baltimore, MD, or Charlotte, NC. The Systems Engineer role is responsible for the design, implementation and optimization of systems and services in an enterprise data center environment. This position will have cover a range of Infrastructure technologies but have a focus on Voxco phone survey software and related components.

Duties & Responsibilities

Design and implementation of systems, as well as applications, will be a focal point in this role. Enterprise projects requiring a primary engineering focus and resource will be a critical part of this role.
Serve as the escalation point to System Administrators and Engineers for Major Incident resolution and root cause determination.
Acts as a system engineering subject matter expert assisting the application development teams in the design, implementation and delivery of key solutions to the business.
Partnership with other Infrastructure and Technology functions, to ensure overall customer satisfaction on high-level projects, as well as day to day deliverables where required.
Guiding and mentoring system administrators on tasks and projects advancing business and technical knowledge to other team members
Investigate leading-edge technologies that will help drive the business forward and provide a competitive advantage, not only in infrastructure, but within the industry.
Skills & Qualifications

BA/BS degree in Computer Science or Engineering preferred – or equivalent experience
Advanced understanding of server hardware, systems and application security and network technologies.
Ability to prioritize work efforts, identify and escalate issues and risks, and work collaboratively with peers to deliver solutions.
Help establish and implement enterprise-class standards for Microsoft and Linux based infrastructure systems
Strong working knowledge of Microsoft Windows Server administration and engineering.
Administration and engineering skills for all Windows services including AD, WINS, DNS, DFS, and DHCP.
VMware vSphere
Citrix XenApp and XenDesktop
Excellent customer service, problem-solving and conflict resolution skills.
Proven team player with outstanding interpersonal and communication (written & oral) skills.
Ability to motivate others to perform above normal expectations.
Voxco phone survey software
Excellent Salary with Bonus including an excellent benefits package. Press Ganey is an Equal Employment Opportunity Employer.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.