Full Job Description
With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.
The Principal, Enterprise Privacy and Fair Banking (EPFB) Complaint Management, takes the lead in the evaluation of the adequacy of business policies, procedures, training and reference materials, system and manual processes and provides support for research of regulatory requirements related to the Complaint Management program (including where DCC and Compliance intersect), as well as the programs related to vulnerable populations that fall under the F&RB umbrella (Limited English Proficiency [LEP], Elder Financial Exploitation [EFE] and the Americans with Disabilities Act [ADA}.
Assist the Senior Manager in the enterprise strategy and review of the vulnerable population programs to identify, measure, monitor, manage and report t
he risks associated with these programs. Provide strategic advisory to the business partners on best practices and conduct assessment of business procedures and processes to enhance risk mitigation and improve customer needs.
Leads the execution and remediation of the consumer complaint program lifecycle and manages the development, implementation and monitoring of action plans identified through complaint process.
Manages the data and analysis for Elevated Review complaint reporting for the Compliance Committee, F&RB Committee, the DCC MTR reports and the Elevated Review Trend reporting.
Maintains and enhances department or functional units in support of the overall compliance program components.
Assists with researching regulatory compliance requirements and evaluating the adequacy of business policies, procedures, training and reference materials, system, and manual processes.
Assists with the identification and assessment of compliance program risks and controls.
Supports management in the development, implementation, and maintenance of compliance programs and a culture of compliance.
Assists with the preparation of status reports of program initiatives, activities, and compliance issues to management and committees.
At a minimum, here’s what we need from you:
6+ years of experience in compliance, law, risk management, or related field
In lieu of a degree, 10+ years of experience in compliance, law, risk management, or related field
If we had our say, we’d also look for:
Master's Degree in Business, Security, Law, Computer Science, Data Analytics, or Risk
8+ years of experience in compliance, law, risk management, or related field
Certified Regulatory Compliance Manager
JD, CISA, CIPP, CRMP, PMP, RIMS, or similar license/certification
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Annual Flu Shots
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Service Anniversary Awards
Annual health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
“Financial Wellness for You” Learning Programs