Document Verification Specialist

Pearson - Columbia, MD

Full-time
**Description**

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Group and Department Summary:
Family Support Group

Family Support’s primary purpose is to enhance enrollment and retention by providing the best possible experience for families and students. With the services we provide to schools, students and families, we also support key accountabilities within marketing, sales, client relations and school services including:

+ Enrollment and Retention

+ Sales/Proposals

+ Client and School Satisfaction

+ Graduation Rate

Family Support Operations Department

The Family Support Operations department is accountable for achieving the highest levels of customer experience, enrollment goal achievement, regulatory compliance and operational/financial efficiency in these support services:

+ Enrollment and Academic Placement document processing and verification, including tracking the disposition of withdrawn students

+ Partner Program and iNaCA backoffice enrollment support for our schools/institutions

+ Special Operations

+ Family Support strategic and process improvement initiatives

Position Summary:
Working from our office in Columbia, MD, the Enrollment Associate I’s primary responsibilities are to assist the Enrollment Team by accurately and efficiently reviewing student enrollment documentation. The Associate communicates with families regarding missing or incomplete enrollment data and answers parent inquiries. Other responsibilities include the maintenance of enrollment data and assisting with the saving, uploading, and scanning of enrollment documentation as needed. This position is integral to the success of the Enrollment Team. The Associate will work with the Enrollment Team to provide the most accurate and timely turnaround of enrollment data verification. A successful candidate will remain current on regulations and requirements for all states in addition to state and federal guidelines related to student data and school specific deadlines. The Enrollment Department is the critical first connection between Connections Academy and our families, and it is essential that the Enrollment Associate, as a member of the Enrollment Team, provide the necessary level of support to meet our goals.

Primary Responsibilities:
+ Accurate processing of enrollment documentation within 48 business hours of receipt;

+ Communicate with families who are missing vital application data and follow up to ensure the delivery of these documents;

+ Act as a liaison between enrollment families and the schools to resolve issues that may impede enrollment;

+ Remain up-to-date with changes in policies and requirements, and communicate these changes to families when applicable;

+ Assist in outbound calling campaigns designed to identify families who need additional help with the enrollment process;

+ Assist Enrollment Project Manager with naming, saving, uploading and scanning of enrollment documents;

+ Work with site-based staff (e.g., School Administrative Assistants) to coordinate data collection and key enrollment processes;

+ Assist Enrollment Supervisor in EMS record maintenance, as needed;

Maintain accuracy of student records/data in accordance with all regulatory requirements; and

+ Other duties as assigned

Pearson Online & Blended Learning is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.

The following equipment will be provided to you by the company as a full-time employee:

+ Laptop and phone

+ Headset

The following equipment will need to be provided by you, as the employee, when working from home:

+ 2ndmonitor (required)

+ Mouse (required)

+ Keyboard (required)

Requirements:
+ Associates or Bachelor Degree is a plus

+ Prior school enrollment/registration experience is a plus.

+ Excellent Computer Skills

+ Excellent customer service skills a plus.

Capabilities:
+ Excellent data analysis skills.

+ Knowledge of online student information systems a plus.

+ Excellent customer service skills a plus.

Behaviors:
+ Ability to pay close attention to detail is essential

+ Flexibility and the ability to work in a fast-paced work environment.

+ Willingness to adapt to consistent change

**Qualifications**

Requirements:
+ Associates or Bachelor Degree is a plus

+ Prior school enrollment/registration experience is a plus.

+ Excellent Computer Skills

+ Excellent customer service skills a plus.

Capabilities:
+ Excellent data analysis skills.

+ Knowledge of online student information systems a plus.

+ Excellent customer service skills a plus.

Behaviors:
+ Ability to pay close attention to detail is essential

+ Flexibility and the ability to work in a fast-paced work environment.

+ Willingness to adapt to consistent change

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

**Primary Location: ** US-MD-Columbia

**Work Locations: ** US-MD-Columbia-Grantchester Merriweather 10960 Grantchester Way Two Merriweather Columbia 21044

**Job: ** Customer Service

**Organization: ** North America Connections

**Employee Status: ** Regular Employee

**Job Type: ** Standard

**Shift: ** Day Job

**Job Posting: ** Aug 16, 2019

**Job Unposting: ** Ongoing

**Schedule: ** Full-time Regular

**Req ID: ** 1906283

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.