Child Support Enforcement Specialist I

Commonwealth of Massachusetts - Worcester, MA3.9

Full-time$52,000 - $70,000 a year
Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.

Vision Statement
Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview
The mission of the Department of Revenue’s Child Support Enforcement division is to protect the economic well-being of the Commonwealth’s children by enforcing the financial responsibilities of parenthood. Effective child support enforcement is an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency.

DOR/CSE’s core functions are to establish paternity, and establish, enforce and modify child support and health insurance orders. Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Child Support Enforcement Division

Case Management Worker – CSES I

Central Region

Position Description

The Massachusetts Department of Revenue’s Child Support Enforcement Division is seeking two Child Support Enforcement Specialist I’s for the Case Management team in its Central Regional office located in Worcester.

These positions are a fixed tour of duty – 8:45 AM – 5:00 PM.


Serves as a point of contact/resolution for customers or their representatives who present issues in person, via telephone, or through correspondence.
Researches customer issues and secures additional information, as needed.
Provides verbal or written responses to customer issues which explain the laws, regulations, and policies that govern the child support program.
Refers customer issues to other operational teams for follow-up action, as needed.
Updates the CSE case management system detailing actions taken on specific cases.
Provides front desk reception coverage for the office.
Manages information requests from child support agencies in other states.
Determines cases eligible for closure.
Addresses issues concerning administrative operations for the office.

Ability to communicate effectively, both verbally and in writing, to appropriately document case activities and represent the agency in a professional manner.
Ability to maintain a calm manner and interact appropriately with others in emotionally charged or stressful situations.
Ability to use a computer to conduct research, manage databases and produce written documents.
Ability to research and integrate data from a variety of sources.
Ability to gather information through questioning and observing individuals and by examining records and documents.
Ability to review financial records and perform mathematical calculations.
Ability to multi-task, prioritize responsibilities and maintain accurate records.
Ability to interact effectively with and establish rapport with diverse groups of people.
Ability to exercise discretion in handling confidential information.


First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:
Knowledge, Education and Experience:
Applicants must have at least (A) two years of full-time or equivalent part-time, professional or paraprofessional experience in work involving customer service, social work, educational/employment/vocational counseling, accounting, collections, case management, criminal justice, law enforcement/investigation or related fields, or (B) or any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicles driver’s license at a class level specific to assignment.

A Bachelor’s degree or higher may be substituted for the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Official Title: Child Supp Enforce Spec I
Primary Location: United States-Massachusetts-Worcester - 67 Millbrook Str.
Job: Community and Social Services
Agency: Department of Revenue
Schedule: Full-time
Shift: Day
Job Posting: Apr 26, 2019, 1:02:19 PM
Number of Openings: 2
Salary: 51,609.22 - 70,283.98 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Allan Motenko - 617-626-3410
Bargaining Unit: 08-SEIU - Local 509 - Social/Rehabilitation
Confidential: No