B2B Account Representative

SoClean, Inc. - Peterborough, NH

30+ days agoFull-time

Company Overview:

SoClean, Inc. is a fast pace, rapidly growing medical-device company in Peterborough, NH. We positively impact our consumers’ health and lives with the product we offer. SoClean, Inc. seeks professionals who want to apply their experience and skill-set towards a unique opportunity. We are building a distinct culture to attract and retain top talent. This includes being dog-friendly with onsite workout area, a fun space with games and nearby running/walking trails. The office space is a top-end call center area with lots of windows and lighting for an attractive work environment. We work hard, and sometimes long hours. But, we all work as a team and have fun along the way. To learn more about our company, visit our website www.soclean.com.

Summary: The B2B Account Representative works closely with the B2B sales staff in effectively supporting all of SoClean’s B2B Durable Medical Equipment providers, on-line resellers and distributor clients. This role serves as SoClean’s brand ambassador and first point of contact for our B2B customers. The position requires a commitment to customer focus and an ability to make quick and accurate decisions. The B2B AR accepts ownership for effectively building customer loyalty, solving customer issues and growing the business relationship. Delivering customer satisfaction is at the core of every decision and behavior.

Responsibilities include but not limited to:

  • Collaborates with sales and marketing staff to nurture key accounts and drive repeat business.
  • Methodically reaches out to key accounts to promote new offerings, drive incremental orders, strengthen brand awareness and grow client engagement
  • Manages B2B customer orders from creation to billing. Monitors active purchase orders and ensures that all orders are fulfilled and billed in a timely manner and delivers client satisfaction.
  • Responds to B2B inquiries regarding products and related services via phone and email
  • Nurtures B2B customer relationships and ensure customer satisfaction
  • Handle all administrative needs to support the account and ensure seamless service

Qualifications:

  • Excellent organizational skills
  • Ability to multitask
  • 2+ years of comparable B2B support experience
  • Exemplary customer service skills
  • Excellent interpersonal communication skills, both verbal and written
  • High level of professionalism
  • Attention to detail
  • Strong problem-solving ability
  • Superior follow through on inquiries and projects to ensure completion
  • Accepts constructive feedback in a mature, professional manner
  • Ability to handle demanding customers with patience and politeness
  • Computer and Microsoft Office skills are required; Prior NetSuite experience preferred
  • Language skills a plus

Competencies:

  • Customer Orientation - The ability to demonstrate concern for satisfying one’s external and/or internal customers.
  • Oral and Written Communication – The ability to express oneself clearly in business writing and in conversations and interactions with others.
  • Initiative- Identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation
  • Results Orientation - The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Personal Credibility - Demonstrated concern that one be perceived as responsible, reliable, and trustworthy.

Location and Travel

The position will be located Full-Time in SoClean’s Peterborough, NH headquarters and will require occasional travel.

Salary & Benefits:

Competitive salary with bonus; excellent benefits and 401k

SoClean, Inc. is an Equal Opportunity Employer. SoClean, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time