The future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
Are you ready to help us make the future?
The position will be primarily responsible for providing a seamless customer experience through management of the day-to-day technical and operational support of Honeywell Process Solution’s Customer Experience Center in Houston, TX. The CEC Concierge will maintain the daily functional operation of the CEC.
The CEC Specialist Technical Support will interface regularly with the Customer Experience Center team and its visitors, as well as other Honeywell employees, facility manager, vendors, contractors and building staff in which signature service must be provided and exemplified at all times.
The successful candidate will have strong customer service skills, the ability to process work quickly, accurately and with changing priorities, excellent oral and written communication skills, and solid technical savvy with integrated audio visual systems. Must interface with all client levels and be able to process and develop information to meet their needs.
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Ensuring a positive experience for Honeywell personnel and visitors
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Maintain a strong working knowledge of Honeywell technologies both displayed in the CEC and throughout both the HPS business and the larger one Honeywell portfolio
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Developing and managing process for marketing the CEC, handling inquiries from internal and external customers, invitations, visit coordination and logistics
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Scheduling CEC tours and customer meetings with the appropriate HPS contacts
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Coordinating with HPS experts and consultant team to support guided tours and meeting needs
Conducting tours for varied audiences internal and external -
Conducting pre-visit coordination meeting or call with HPS personnel to review logistics as needed
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Assisting with compilation and analysis of metrics reports for the CEC such as usage statistics and trends, evaluation scores, internal and external customer feedback
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Ensuring all functional CEC operating systems, technology and AV are maintained, regularly serviced and in good working order
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Working with Customer Marketing to develop semi-annual review of CEC exhibit content and define updates to video, interactive, technology and equipment.
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Working with HPS Marcom to maintain an electronic archive of CEC content, such as existing and previously used raw and finished video, text scripts, images, graphics, exhibit programming and exhibit planning documents
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3+ years related customer service experience.
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Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week.
- Associates degree (A.A.) from two-year College or university
- Excellent verbal and written communication skills.
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Excellent interpersonal and customer service skills.
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Ability to speak proficiently and professionally both over the phone and in person.
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Excellent time management and organizational skills.
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Must be able to adapt and prioritize meeting deadlines in a fast paced environment.
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Must operate with a sense of urgency.
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Must have a positive, professional attitude with adaptability and flexibility.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Proficient in MS Word, Excel, Outlook, Internet software, and E-mail.
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JOB ID: HRD70827
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Category: Customer Experience
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Location: 1250 W Sam Houston Pkwy S,Houston,Texas,77042,United States
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Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
