Provider Services Representative

YWCA Greater Pittsburgh - Pittsburgh, PA3.6

30+ days agoFull-timeEstimated: $33,000 - $43,000 a year
Serves as a representative between the ELRC and the child care providers. Process and maintain provider agreements. Process attendance invoices to generate payments to the providers.

Associates, Business or Technical Degree with two (2) years of relevant experience or High School Diploma with three (3) years of relevant experience.

Must possess the ability to successfully navigate through computer software. Attention to detail and advanced problem solving techniques are required. Working knowledge of Microsoft Outlook, Word and Excel is essential. Ability to communicate effectively with a diverse group of internal and external customers is necessary. Multi-tasking skills are crucial to the position.

Provides comprehensive customer service by completing thorough provider orientations, addressing phone calls within 24 business hours as applicable and attendance to walk-in clients/providers.
Processes provider attendance invoices and enters provider agreement data using state mandated software with respect to time and accuracy.
Manages and organizes a fluctuating caseload of approximately 400 provider files.
Researches, adjusts and reconciles provider payment issues via information obtained from the Eligibility unit and communications with providers.
Addresses system generated alerts in a timely manner to maintain integrity within the CCMIS program.
Maintains the continuous flow of grant dollars by timely deleting invoices with regards to the 60-day invoice policy
Maintains communications with other ELRC agencies within Pennsylvania regarding provider information and updates.
Assists providers with primary subsidy concerns and questions.
Advises providers of the Department of Public Welfare (DPW) and ELRC regulations.
Supports ELRC subsidy program to include Financial Services and MIS tasks.
Conducts market rate verification, as required by grant.
Regularly attends meetings, which may include travel outside of Allegheny County, to places such as Harrisburg.
Maintains high levels of consumer/provider/DPW satisfaction.
Displays consistent professionalism and courtesy when interacting with internal and external customers.
Maintains high levels of confidentiality when working with sensitive and personal client, vendor, employee and contract information.
Will work in conjunction with co-workers and management to achieve Affirmative Action goals.
Promotes and supports the mission, imperative, values and goals of the YWCA maintaining high performance standards.
Participates in YWCA and DPW professional development opportunities successfully implementing new skills, knowledge and procedures.
Performs other such duties as may be assigned within the scope of the Child Care Partnerships Department.

Ability to lift, carry and otherwise move up to 15 pounds on a regular basis
Ability to sit, stand, bend, kneel, reach, push, pull, or walk for various lengths of time throughout the day
Ability to utilize computer equipment to complete daily work responsibilities
Ability to operate fax/copy machines, telephone, calculator and general office equipment on a daily basis
Daily work in an office environment and with frequent travel to client sites with exposure to weather conditions
Available to work 7 hours per day and/or 35 hours per week or more as necessary to meet Association objectives.
Ability to travel for meetings, agency trainings and other miscellaneous work assignments within or outside of Allegheny County.
The above statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job. This document should not be considered a fully detailed description of all the work requirements of the position. YWCA Greater Pittsburgh may change the specific job duties with or without prior notice based on the needs of the organization.