Customer Service Coordinator I/II - SR 18-145

Hill Physicians Medical Group - San Ramon, CA3.9

Full-time
We’re delighted you’re considering joining us!
At Hill Physicians Medical Group, we’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.

Join Our Team
Hill Physicians has much to offer prospective employees. We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and have been recognized as one of the “Healthiest Places to Work in the Bay Area.” When you join our team, you’re making a great choice for your professional career and your personal satisfaction.

**Multiple Positions Available**

About Us Hill Physicians Medical Group offers our members and the communities we serve some of the most advanced and comprehensive healthcare in northern California – through a network of primary care physicians, specialists, and other healthcare providers consistently rated among the best in California. With more than 3,800 physicians and 300,000 members, we are the largest network of independent physicians in northern California. At Hill Physicians, we are dedicated to providing high-quality service and a positive overall member experience. In the role of a Customer Service Coordinator we strive t o consistently provide the highest quality world class service to members, providers, health plans, etc. via phone in the most professional and efficient manner.

Job Responsibilities

Assist customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.

Required Experience

  • Minimum 1 year of Customer Service call center experience required
  • Experience working in a healthcare setting
  • Working knowledge of Microsoft Office i.e. Excel, Outlook, Word
  • Experience with handling medical claims and eligibility inquiries
  • Knowledge of various insurance types e.g. PPO, HMO, etc.
  • Strong written and verbal communication skills
Required Education

  • High School diploma/GED required
Additional Comments

Multiple positions available

Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth. We offer competitive salaries, bonuses, health and welfare benefits, paid holidays, time off for sick leave and vacation, and a 401k plan that is among the best in the area!

Additional Information

Hill Physicians is an Equal Opportunity Employer