- Bachelor's Degree
- Master's Degree
- Microsoft Word
- Restaurant Experience
- Microsoft Powerpoint
- Tuition Reimbursement
- Dental Insurance
- Relocation Assistance
- Health Insurance
- Vision Insurance
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 6,700 independently owned and operated restaurants in the U.S., Canada and 25 countries around the world. IDQ is a subsidiary of Berkshire Hathaway Inc. (Berkshire) which is led by Warren Buffett, the legendary investor and CEO of Berkshire.
Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges.
We have an exciting opportunity for a Vice President, International Operations located at our Franchise Support Center in Bloomington, MN. This position provides overall leadership to the International Operations team as well as the International franchise groups to achieve short and long-term business unit and functional objectives. Develop, lead and execute International operations strategy to improve sales, profits, operating standards and operating systems. Work closely with R&D, Marketing, CSS and Supply Chain to ensure alignment of all International operations, marketing and product innovation programs and initiatives.
Principal Accountabilities Include:
Provides strategic direction and leadership for International Operations. Develops strategies for Operations to positively impact and improve operator sales, profits, operating standards and operating systems.
Provides leadership to the regional teams consisting of all functional roles (Marketing, Supply Chain, Operations, R&D, Training, CSS) and oversees the overall implementation and execution of the international business plan. Works closely with the International leaders to drive strategic results. Manages effective relationships with all members of the international team, franchisees and vendors. Presents information, strategies, and concepts to cross functional leaders and franchisees and professional organizations in a manner that inspires to action and to achieve established international and corporate goals.
Works closely with franchisees to influence their understanding and support of the international operations strategies and plans, while ensuring the strategic plan is incorporated into everyday business with the franchisees and the International team. Influence the Franchisees’ leadership teams to work together to build the overall DQ Brand in International. Works closely with the appropriate team members of the Franchisees to derive the brand strategy and appropriately implement.
Represents Operations’ interest and input in interactions with the functional leaders for Marketing, Supply Chain, Operations, R&D, Training and CSS. Builds strong and open relationships with the leaders of all levels throughout IDQ, influencing thinking of other leaders on the achievability of their goals as they relate to and impact regional and international Operations, ensuring that operational impacts and complexities are taken into account.
Oversees and monitors consistent execution and delivery of company strategies to assigned franchisees, to ensure food safety, approved products, procedures compliance, menu compliance, trademark protection and ADQ standards. Ensures compliance with IDQ policies and standards.
This role will require the ability to travel approximately 50% internationally with no restrictions. Relocation assistance may be provided.
Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients. Ability to collaborate with and influence others.
Superb written and verbal communication skills, with the ability to articulate overall operations and business strategies to a variety of audiences, including senior leadership teams and franchisee leadership groups/councils.
Well organized with a high attention to detail and accuracy.
Proficient in Microsoft Word, PowerPoint and Excel.
Verbal, written and reading fluency in English.
B.A. or B.S. Degree in Business or related field, MBA preferred.
Must have at least 10 - 12 years of progressively responsible experience in Operations, Marketing or related field in QSR, Fast Casual or Full-Service restaurant(s).
Experience working within a franchisor organization, preferably a QSR brand.
Demonstrated ability to develop strong relationships in a franchisor/franchisee environment.
Experience effectively managing professional level Operations staff.
Demonstrated ability to effectively lead geographically dispersed teams.
Demonstrated ability to work within diverse cultures, to work across global time zones and to effectively lead geographically dispersed teams.
Demonstrated ability to lead a cross-functional team, including Marketing, R&D, Operations, Training and Supply Chain, to complete projects on time.
In-depth knowledge and understanding of restaurant industry (QSR preferred) and of restaurant operations. Proficient knowledge of marketing, finance and training.
Benefit package includes medical, dental and vision insurance coverage, employer paid basic life insurance, short and long-term disability, paid sick and vacation, 401(k) match, tuition reimbursement, wellness challenges and more!
IDQ is an Equal Opportunity Employer that values the strength diversity brings to the workplace. IDQ participates in the US E-Verify program.