Director of Operations, Clinical Skills and Assessment

University of Arizona - Tucson, AZ4.3

Position Summary
Under the direction of both the Sr. Associate Dean of Academic Affairs and the Clinical Skills Medical Director, the Director of Operations will provide financial oversight, and oversee the administration and operations of the Clinical Skills and Assessment Program. The Director of Operations is ultimately responsible for the delivery of Clinical Skill operations and curriculum, ensuring that there is adequate staffing and procurement of supplies and equipment. The Director of Operations will establish and maintain relationships with internal and external stakeholders and oversee the implementation and delivery of the teaching, research and revenue generating goals for the unit.

The University of Arizona College of Medicine – Phoenix anchors the 28-acre Phoenix Biomedical Campus in the heart of the Valley of the Sun. The College inspires and trains individuals to become exemplary physicians, scientists and leaders who are life-long learners and inquisitive scholars. We embrace professionalism, innovation and collaboration to optimize health and health care for all. The Phoenix Biomedical Campus embodies the University’s priorities of engagement, partnership, innovation, and synergy in its world-class academic and research initiatives, with clinical facilities throughout Greater Phoenix. The campus also houses the UA Colleges of Public Health, Pharmacy, and Nursing, as well as Northern Arizona University’s College of Health and Human Services, the Translational Genomics Research Institute (TGen) and the International Genomics Consortium.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America’s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

Duties & Responsibilities
  • Leads the implementation and delivery of teaching, research and revenue-generating goals for the unit.
    • Participates in the design, development, and implementation of clinical learning experiences that utilize standardized patient methodology to advance the education and assessment of medical students and other health professionals.
    • Develops long- and short-range goals that strategically align with the mission and educational objectives of the Unit
    • Facilitates and negotiates timely and fiscally responsible execution of agreements.
    • Provides analytical and planning expertise in support of administrative, financial and program development activities.
  • Sets operational priorities, directs and reviews the activities of the Unit consistent with the mission and educational objectives of the College of Medicine – Phoenix.
    • Directs policies and procedures for the unit ensuring quality, effectiveness and efficiency.
    • Ensures that required certifications, licensures and accreditations are maintained on an ongoing basis.
    • Leads the unit in creating a culture of outstanding customer service.
    • Monitors the unit performance milestones and metrics.
    • Directs and supervises the successful delivery of high profile events.
    • Ensure maintenance of data confidentiality and security of all unit resources.
  • Management Responsibilities
    • Oversee recruitment, hiring, training, management and engagement of program staff, administrative support personnel, and standardized patients to ensure effective operation of the unit.
    • Direct quality assurance activities to ensure that scoring by standardized patients accurately reflects student performance and that their performance and feedback to students meets Center standards.
    • Resolves issues relating to staff escalations
    • Directs staff to ensure optimal utilization of unit for coordination of sessions.
  • Develop and manage department budget.
    • Assists in preparation and/or coordination of major operational and special budgets; prepares budget projection and analyses.
    • Administers expenditures and revenues in adherence to the approved budget. Analyzes and makes recommendation for staffing, capital equipment / improvement, supplies and service requirements. Reviews, negotiates and authorizes procurement of supplies, services, and equipment.
    • Prepares or participates in the preparation of financial and administrative reports; analyzes and interprets statistical, financial and management planning data for decision-making and strategic planning.
  • Acts as liaison with faculty, advisors, administrators and staff from both the university and external agencies.
    • Work and build relationships and collaboration among support staff, faculty, and administrative leadership across both the college and university.
    • Establish and maintain collaborative communication with Academic Affair leaders and the medical director and co-directors
    • Collaborate with regional, national and international users to advance the use of clinical skills in healthcare education.
    • Promotes community relations opportunities including implementing/partnering on programs at community events.
    • May provide mentoring to faculty physicians
  • Other duties as assigned.

Knowledge, Skills, & Abilities
Knowledge, Skills and Abilities
  • Strong project management, organizational and time management skills and ability to work reliably to meet deadlines.
  • Skills in strategic planning, program evaluation and improving operational effectiveness.
  • Excellence in problem solving with the ability to conceptualize, analyze, evaluate, interpret, and reach conclusions to ensure balanced approach to competing priorities.
  • Work independently and collaboratively to meet the goals of the college.
  • Skill in budgeting cost estimating and fiscal management principles and procedures.
  • Skill in managing the work of others, including leading, motivating and empowering staff.
  • Effective verbal and written communications skills
  • Knowledge of clinical skills assessment services, technologies and applications
  • Demonstrated proficiency using Microsoft Office Suite including Excel, Word, PowerPoint and Adobe.
Building Trust
  • Clearly articulates a compelling vision of the department’s future.
  • Operates in an ethical manner and holds self and others accountable
  • Demonstrated commitment towards cultural diversity and equal opportunity.
  • Is able to adapt to stress, change, adversity and ambiguity.
Fostering Collaboration
  • Helps people develop shared purposes, fosters an environment of support, and promotes effective team work.
  • Makes productive use of differences by creating a culture where individuals feel safe to disagree.
  • Recruits, engages, develops, and assesses a diverse team to build capacity and high-performance capability.
  • Demonstrates the ability to manage conflict and facilitate solutions.
Maximizing Resources
  • Promotes and supports the ongoing learning and development of the team, in alignment with the departments’ goals and direction.
  • Acts as a catalyst for necessary change to maintain a positive alignment within the College, accreditation, and institutional requirements.
  • Ensures their units/department function effectively, productively, and responsively.
Achieving Results
  • Demonstrates an applied understanding of student affairs policies and its impact on the institution and its programs.
  • Challenges established assumptions, explores new possibilities, and advances creative approaches.
  • Makes decisions in a timely, inclusive and strategic way to advance the department and university.
  • Demonstrated evidence of strong interpersonal and communications skills.

Minimum Qualifications
  • Master’s degree in a relevant area AND (3) three years of management responsibilities including the recruitment, training and supervision of staff; OR, Bachelor’s Degree in a relevant area of assignment AND (5) five years of management responsibilities including the recruitment, training and supervision of staff; OR (10) Ten years of direct management responsibilities including the recruitment, training and supervision of staff.

Preferred Qualifications
  • Master’s degree in business administration, nursing, education, or related field.
  • Solid working knowledge of the applicability of clinical skills and assessment to medicine and allied health professional education.
  • Experience in medical education and clinical or educational research.
  • Experience in event planning and/or external relations


Full Time/Part Time
Full Time

Number of Hours Worked per Week

Job Category
Administrative and Professional

Benefits Eligible
Yes - Full Benefits

Posted Rate of Pay
$70,000 to $90,000 Annually, Depending on Experience