Lead - Desktop Support Team

Intersections Inc. - Chantilly, VA3.3

Full-timeEstimated: $62,000 - $80,000 a year

Intersections Inc. (NASDAQ: INTX) is a leading provider of identity risk management, privacy protection and other subscription based services for consumers. Our core services monitor personal information for our consumers, aggregate it into digestible, consumer-friendly reports and alerts, and provide personalized education and support to help our customers understand their information and take the actions they deem appropriate. Since its business was founded in 1996, Intersections has protected the identities of more than 47 million consumers.

The Desktop Support Technical Lead provides leadership and direction to the Desktop Support team. The ideal candidate demonstrates an in-depth knowledge of Microsoft, Apple, mobile device and network infrastructure software, tools, and support systems as well as staying current and up-to-date on new and emerging technology.

Administer and implement Mac Management Solution (Airwatch, Jamf or Centrify).
Support Atlassian App Suite, especially the Service Desk Module.
Support desktop computing platforms such as SCCM, including creating and modifying reports and policies.
Support Windows Server 2008, Windows Server 2012, Microsoft Active Directory, O365 & Exchange Online.
Perform cost-benefit and return-on-investment analyses for proposed changes to the desktop computing environment.
Plan, direct, and manage information technology help desk projects such as the maintenance of and upgrades to hardware and software.
Design and deploy new desktop services and enhancements to existing hardware, software, and operating systems; proactively identify opportunities for continuous improvement.
Gauge the effectiveness and efficiency of existing desktop infrastructure; develop and implement strategies for improving or further leveraging these services.
Support productivity tools running on Windows and Mac.
Act as a mentor and provide oversight, coaching, and training to the Desktop Support Technicians.
Support Active Directory integration.
Degree in MIS (or related field) or relevant industry certification(s) preferred
5+ years of experience in the areas of end user support and maintenance of PC hardware and software in a Windows environment
3+ years of experience supporting Mac hardware/software
Experience deploying, implementing and managing Mac Management Enterprise Solution (Airwatch, Jamf or Centrify)
In-depth knowledge of all Windows PC operating systems and Microsoft Office applications required
Experience in Windows migration and pushing deployment changes using SCCM
Working knowledge of essential Windows system administration and networking principles, e.g. Active Directory, TCP/IP configuration, DHCP, and DNS required
Working knowledge of Windows Server and OSX operating systems required
Experience with VMware VDI or other hypervisors preferred
Excellent customer service and communication skills
Available for periodic 24/7 on-call and off-hours support
Ability to lift 50 lbs
Other duties as assigned

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