Police Records Specialist Lead

City of Palo Alto - Palo Alto, CA4.0

Full-time
Reports To: Public Safety Program Manager
Supervises:Serves as a Lead to other Records Specialists, assigning and reviewing work.

The Position
This position is characterized by considerable applied knowledge of manual and automated local, regional, state, and federal criminal record systems and subsystems unique to law enforcement and the criminal justice system, as well as, the use of interpersonal skills in dealing with irate persons and emergency situations. A candidate in this position is normally expected to solve most work problems independently and to refer to supervisory personnel only those matters which involve policy decisions, technical questions, and unusual public relations problems. This position performs complex and/or specialized police support work duties and serves as a working leader of administrative employees in assigning and reviewing administrative work. This position may serve as training coordinator for formal training and performance programs.

The ideal candidate will have:
Experience providing direction and training within a small team of Police Records Specialist. The Lead will be on the front line to lead by example in providing exceptional customer service, communication and interpersonal skills along with technical job knowledge. They will work collaboratively to ensure complex tasks are performed with a high degree of accuracy and speed. The ideal candidate will also work closely with the Public Safety Program Manager and be adaptable to fluid work assignments and priorities as well as be proficient in office computer software including experience with law enforcement databases such as CLETS and automated Records Management Systems.

Essential Duties
Essential and other important responsibilities and duties may include, but are not limited to, the following:

Enter accurate data into local, state, and national computer systems.
Operate conventional/automated office machines and equipment such as telephone, calculator, copy machines and computer.
Access multiple computerized systems by entry and retrieval of data for law enforcement purposes.
Provide direct supervision of Police Records Specialists by monitoring the workload and solving problems related to workload.
Develop training programs and assist in the training of new Police Records Specialists.
Prepare staff work schedule.
Assist the Supervisor, Police Services in preparing evaluations of Police Records Specialists.
Review requests for the release of Police reports.
Monitor the quality of computer data entry of Police reports.
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Minimum Qualifications
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge, skills and abilities which would typically be acquired through: (may vary depending upon assigned area.)

Equivalent to graduation from high school and three years of clerical experience in a law enforcement agency. Experience as a lead and additional business training is highly desirable.
Able to type into a computer terminal at the rate of 35 words per minute.

Special Requirements:
Must successfully pass a law enforcement background investigation.
This is a Service Employees International Union (SEIU) position.