Full Job Description
Job Summary and Mission
This position contributes to Starbucks success by leading the definition, deployment, and support of technology solutions in support of Starbucks retail technology initiatives. As a manager you are ultimately accountable for the success of the retail technology products and services delivered by your team. Working collaboratively with other functions, this role is responsible for crafting the strategic technology vision and roadmap guiding the selection and definition of solutions enabling retail technologies in Starbucks Licensed Stores.
Effective management of Connect Retail solutions requires strong customer service orientation and a continuous improvement mindset. Given the speed to market that is needed to support our Licensed Stores, the manager must lead the team in executing on the product roadmap.
The ability to lead, influence, and partner effectively with others is critical to success in this role. The manager passionately fosters team member development in the context of a high-performing team consistently delivering business value and exceptional customer service.
Models and acts in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together:
Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Supports the implementation of company programs to ensure the success of the Company.
Innovation – Foster a culture of innovation and thought leadership. Cultivate innovative concepts and provide opportunities to transform ideas into technology solutions.
Strategy & Roadmap – Accountable for strategy and capability roadmap (translating capabilities into technology solutions) for area of responsibility
Solutions Approach – During project definition/initiation, accountable for defining high-level, shared vision/approach. Thoughtfully coordinate the deployment of technology solutions to ensure an exceptional end-user experience
Communication - Communicates effectively with positive impact. Listens attentively, processes, and takes appropriate action. Facilitates the discussion of conflicting issues between individuals and across groups. Expresses ideas clearly in documents and written communications. Plans communication that is clear in purpose, and key messages while considering audience needs.
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives.
Project Investments/Initiation – In partnership with the PMO, align on technology roadmap and portfolio priorities. Collaboratively establish project scope, budget, supporting business case, and resource requirements.
Product/Service Management – Responsible for management of application configuration and services enabling required business capabilities. Develops and maintains personal and team expertise for respective technology solutions, business functions, and processes. Acts as focal point for the solutions and provides platform point of view for cross-cutting work, issues and decisions.
Technology Leadership –Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities.
Solution Support/Sustainment – Partners with relevant support functions to establish holistic 7*24 support model optimizing partner talent with offshore support options. Performs root cause analysis of issues and assess trends to identify required future investments.
Vendor Management – Builds strong vendor relationships to influence product roadmaps while managing contractual arrangements and service-level agreement compliance.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Industry Knowledge – Remain informed of relevant technology and retail business trends, enabling strong contributions to the strategic planning process.
Business Partnership – Advocates and aligns business objectives with technology strategies to deliver retail solutions enabling strategic business initiatives and delivering operational efficiencies.
Barista Experience – Passionately focused on the seamless deployment of technology solutions delivering an exceptionally engaging and efficient user experience for our Baristas.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams:
Challenges and inspires team members to achieve business results.
Conducts and ensures the completion of performance reviews.
Ensures partners adhere to legal and operational compliance requirements.
Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions.
Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results
Our partners are key to our success: engage continuously to attract and develop talent with business acumen, technical expertise, and thought leadership. Responsible for recruitment and selection through talent career management:
Performance Management – Accountable for the productivity, work quality, collaboration, and positive, engaging behavior of team members. Provides partners with coaching, feedback, and developmental opportunities supporting career development and formation of effective teams. Ability to manage teams comprised of functional, technical, and/or analytical professionals at a variety of levels.
Talent Planning – Plans future talent requirements to support technology strategy and delivery roadmaps. Identifies required skills and determines approach to address gaps via partner development and/or incremental talent acquisition.
Resource Planning – Fully understands and plans for required resources across solution support and delivery efforts. Ensures required resource capacity and skill coverage through internal and timely external staff augmentation as appropriate.
Summary of Experience
10+ years of relevant experience
5+ years of relevant functional, business, and/or industry experience
Required Knowledge, Skills and Abilities
Experience in retail point-of-sale and payment systems
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Strong knowledge and demonstrated application of all facets of systems development lifecycle and technology operations.
Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.
Leadership in the utilization of agile prototyping, development, and testing to deploy highly engaging technology solutions to the end user.
Working knowledge of Agile SCRUM solution design/development methodology and practices.
Ability to leverage business knowledge, sound judgment, and resourcefulness to determine appropriate course of action in challenging, ambiguous situations.
Strong written and verbal communication skills. Ability to engage with and present ideas to senior leadership. Provides key input to facilitate decision-making process.
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at firstname.lastname@example.org