Support Services Owner

Cerner Corporation - Kansas City, MO (30+ days ago)3.6


Application Managed Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Managed Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.

The Services Support Owner (SSO) is responsible for managing the support of all implemented Cerner solutions and services to clients. The SSO is responsible for ensuring the support methodology is adhered to. This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results. The SSO is responsible for the following: managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results. through support.

Sales, Marketing & Strategy
Whether your strength lies in sales, relationship management, marketing or strategy, you will be driving positive change by communicating the value of solutions that help solve the world’s most complex health challenges.

Application Services
Post-go-live services are a lifeline to what you need, when you need it. And in health care, they make a difference in emergencies resolved, conditions stabilized and lives saved. So can you, when you join the highly regarded Cerner Application Services team.

Qualifications

Basic Qualifications:
Bachelor's degree or equivalent work experience
Experience implementing and/or supporting healthcare IT solutions
Health care information technology (HCIT) project management, sales or consulting work experience, At least 2 years
Project management work experience, At least 1 year

Preferred Qualifications:
Health care information technology (HCIT) project management, sales or consulting work experience, At least 2 years

Expectations:
Residing in or willing to relocate to the Kansas City area
Ability to travel up to 10%
Additional Information
Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Some Cerner positions may be obligated to comply with client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Relocation Assistance Available for this Job:
Yes - Domestic/Regional

Virtual Eligible Job
No

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.