Service Account Manager

Payment Service Network, Inc (PSN) - Madison, WI

Full-time$40,000 a year
EducationSkillsBenefits

PSN is a rapidly growing company in the fast-growing market of electronic payment and billing services. PSN provides services in the Government/Utility, Property Management, and Funeral verticals.

The primary responsibilities of the Service, Account Manager position, include:

  • Establish strong business relationships with PSN Current Business clients
  • Confer with Business clients by telephone or email to provide information and answer questions about PSN solutions
  • Train new Business clients on PSN Products and Solutions.
  • Identify problems or needs of a Business client and recommend products or services that will solve their problems
  • Keep records of Business client interactions or transactions, recording details of inquiries, comments, as well as actions taken.
  • Resolving Business client problems/concerns promptly.
  • Refer unresolved customer grievances to designated departments for further investigation.

Excellent communication skills are essential. Additional qualities necessary to succeed minimum of 2 - 3 year's previous Account Management experience, Problem-solving abilities, Strong computer skills including familiarity with the Internet (Windows environment) are required, Ability to multi-task and strong organizational skills.

Compensation is $19.00 - $23.00 based on experience, plus commission. PSN also offers comprehensive benefits and can provide flexible work hours.

Job Type: Full-time

Salary: $40,000.00 /year

Experience:

  • Account Management: 2 years (Required)

Education:

  • High school or equivalent (Required)

Location:

  • Madison, WI (Required)