Lead Barista

Starbucks - Kemah, TX (30+ days ago)4.1


Starbucks on the Kemah Boardwalk
has opportunities now available for experienced:

Lead Barista - Full Time - Starts at $9.50-$10, based on experience!

To create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks experience for our customer by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honest and knowledge that promote the culture, values and missions of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer’s needs.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
  • Maintains regular and punctual attendance.

Summary of Experience

Customer service experience in a retail or restaurant environment: 1 year

Basic Qualifications

  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
  • Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
  • Meets the required dress code
  • Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Required Knowledge, Skills and Abilities

  • Ability to learn quickly
  • Ability to direct the work of others
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

Core Competencies

Customer Focus: Delivers legendary service that meets and exceeds all customers’ expectations

Ethics and Integrity: Adheres to Starbucks values, beliefs and principles during good and bad times

Composure: Remains calm, maintains perspective and responds in a professional manner when faced with tough situations

Personal Learning: Takes personal responsibility for the continuous learning of new knowledge, skills and experiences

Dealing with Ambiguity: Able to successfully functions during times of uncertainty and changing priorities

Decision-Making: Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment

Interpersonal Savvy: Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks

Results Oriented: Gets results and achieves goals Physical Requirements

Don't miss this great opportunity!
Apply in-person at:

Starbuck’s on the Kemah Boardwalk
Kemah Boardwalk #8,
Kemah, TX 77565

Or apply via Indeed!

Landry's is a multinational, diversified restaurant, hospitality, gaming, and entertainment conglomerate based in Houston, Texas. The company operates more than 600 high-end and casual dining establishments around the world, including well-known concepts, such as Landry's Seafood, Bubba Gump Shrimp Co., Rainforest Cafe, Morton's The Steakhouse, The Oceanaire, McCormick & Schmick's, Mitchell's Fish Market, Chart House, Saltgrass Steak House, Claim Jumper, and Mastro's Restaurants. The company also operates a group of signature restaurants, including Vic & Anthony's, Grotto, Willie G's, and others. The gaming division includes the renowned Golden Nugget Hotel and Casino concept, with locations in Las Vegas and Laughlin, NV, Atlantic City, NJ, Biloxi, MS, and Lake Charles, LA. The entertainment and hospitality divisions encompass popular destinations, including the Galveston Island Historic Pleasure Pier, Kemah Boardwalk, Aquarium Restaurants, and other exciting attractions, coupled with deluxe accommodations throughout the Houston and Galveston area, including the Westin Hotel in downtown Houston, the Kemah Boardwalk Inn and Luxurious San Luis Resort, including the Hilton and Holiday Inn located on Galveston Island. We need high caliber, experienced individuals to join our organization. If your skills and talents are a match for our needs, we can open the door to career opportunities.

EOE

Job Type: Full-time

Experience:

  • Customer Service: 1 year (Preferred)