Work From Home Customer Service Expert

StubHub - Chicago, IL4.0

Our Company

Experiencing live events has never been the same since we came onto the scene in 2000. We are fans first and foremost, so improving how people experience live events has always driven us. It’s why we’ve revolutionized the industry in a series of firsts, and continue to innovate. We don’t just sell tickets, we make it possible for fans to connect with their favorite teams and artists. We create the shared experiences that shape their lives...anywhere, all the time.

Today, we are the world’s largest ticket marketplace with tickets available for over 10 million live sports, music, and theater events in more than 40 countries across the globe. And we’re far from finished.

Who We Are

We are richly diverse and embrace our unique contributions and individual differences. We live life passionately. We act as one team in pursuit of connecting people with the teams, artists and people they care about most. We're bold, inventive and are constantly upping our game. And we're looking for people who are fully dedicated to providing unique perspectives and are passionate about experiencing the world through live events. We hope you'll join us.

What You’ll Do

Surprise and delight our fans in a fast-paced work-from home environment including inbound phone calls, emails, and chat 30 hours per week (must be flexible to work up to 40 hours per week including days, nights, or weekends
Have authentic conversations with our customers and strive to resolve all concerns going two steps beyond what they ever expected
Increase customer satisfaction and build brand loyalty through providing awesome service and proactive engagement
Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
Meet our fans face to face in the field at live events and assist them with delivery and fulfillment of tickets (may be days, nights and/or weekends)
Work a flexible shift up to 30 hours per week
Who We’re Looking For

You have a passion for attending live events
You are tech-savvy and thrive in a home office environment
You like making things easier for customers and colleagues even if roadblocks get in the way
You have a proven track record of 2+ years customer service experience (call center preferred but not required)
You are energized by interacting with and helping people
You seek to empower and educate customers
You are innovative and love to think outside the box – there is always a better way
You’re a positive person and know how to look on the bright side
You bring solutions to the table not just problems
You’re comfortable with a little chaos and uncertainty
Not Must Have’s But Definitely a Plus!

Previous call center experience
Previous work-from-home experience
Proven track record of sales experience
Work-From-Home Requirements

Workspace must be within commuting distance to either [Boston / Chicago / Dallas]
Must have a secure private workspace, preferably in a room with a door or divider that closes it off from noises, people, distractions and the rest of the home.
Must have a wired Internet connection, capable of continuously supporting outstanding call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
Must have (or be willing to get) Internet service with a consistent internet speed of 25 mbps download and 5 mbps upload
Must have (or be willing to get) a phone land line used exclusively for work during working hours
Will be provided with StubHub/eBay laptop, dual monitors, keyboard/mouse, and phone/headset.
What You’ll Get

Starting Pay Based on Location: Dallas & Chicago - $13.50/HR Boston - $16.50/HR
10% Evening Differentials
10-15% Weekend Differentials
Quarterly Performance Bonus
Yearly Performance Raises
$200 StubHub Credit Per Year
Continued Career Development & Opportunity
Health, Vision and Dental Coverage
Flex Spending
Pet Insurance
Tuition Reimbursement up to $5,250
16+ Days of Paid Time Off
Adoption and Infertility Assistance
Parental, Maternity and Family Care Leave
Employee Stock Purchase Plans
401(k) and Retirement Plans
Life Insurance
Disability Benefits
Paid Sabbatical Every 5 Years
24 Hour Gym
Wellness Programs
Employee Discounts
Thank you for your interest in StubHub! We will review your resume and get back to you as quickly as possible. In the meantime, please check out all of the resources on our website as you continue to learn more about our culture, our mission, and our future.

is a Subsidiary of eBay.

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

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