Full Job Description
Posted Date: Feb 10, 2020
Position Title: GENERAL MANAGER
Notes: Postition manages operations for employee Marketplaces and Vending @Microsoft. An established backround in retail operations management, preferrably retail food & beverage, with a strong customer service component is required.
Location: Redmond, WA
A family of companies and experiences
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
The General Manager (GM) is an experienced, strategic leader who is highly analytical with a strong business acumen. The GM will oversee the Market & Vending operations that services the 60,000+ population of Microsoft’s Puget Sound Campus. This individual acts as the contact for customers and ensures a high level of operational excellence. The GM works closely with the District Operations Manager (DOM) to strategize, plan and implement new products to ensure variety, relevancy and a high level of customer satisfaction.
Supervisory Responsibilities: Direct reports include Customer Service Managers that oversee teams providing pantry service in over 30 Market@ locations and 260+ vending solutions. The GM carries out supervisory responsibilities in accordance with Compass policies and applicable laws, plans and directs work, build teams, hires, develops, trains, evaluates and retains associates.
Essential Functions and Responsibilities:
Manage the overall operations of market retail to include all aspects of customer service interaction, financials, QA/Safety and contract compliance
Develops plans to improve the performance of the department function in relation to key metrics; monitors plans, and proactively modifies and communicates adjustments as necessary.
Responds to customer comments, suggestions or concerns while demonstrating a high level of customer care; maintains good relations with client/customers.
Performs account location inspections and audits to ensure company standards are met.
Reviews daily and weekly reports to ensure accuracy of data as it relates to spoilage rates, inventory of market and vending locations and labor costs.
Partners with District Operation Manager in managing the budget for the defined function, including building forecasts, developing budgets, and financial reporting.
Ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained.
Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity.
Fosters open lines of communication that garners feedback through an established meeting cadence that informs and updates associates to improve overall operations.
Ensures a safe working environment and communicates company safely policies and goals to employees.
Coordinates with other teams on as it relate to business operations of markets and vending. (I.e. Marketing, Projects Beverage, Finance).
Work closely with support departments and personnel.
All other duties assigned.
The ideal candidate will:
Be proactive and positive; interact professionally with a diverse group of associates, peers, managers, suppliers, clients and customers.
Embrace excellence in customer service both for internal and external customers; have excellent verbal and written communication.
Demonstrate initiative and good judgment in assisting clients.
Possess the ability to think quickly and accurately, be able to evaluate problems and make appropriate recommendations to person(s) involved.
Strong multitasking skills to prioritize and manage multiple projects/events.
Have a high level of resilience during stressful periods and the ability to handle last minute changes.
Education and Experience:
4-year college degree in a related field. Experience may substitute for education.
Minimum three years’ experience in an retail operations and customer service environment as a manager
Demonstrated interpersonal, team building skills and client relations success is essential
Technical Expertise: Well versed in Microsoft Office Suite; proficient in learning new software systems.
Language Skills: Ability to speak, read, and write English at an advanced level for effective communication in e-mail, written documents and customer interaction. Interpret communications effectively with an ability to analyze complex verbal information. Second language beneficial.
Reasoning Ability: Strong organizational and interpersonal skills; ability to handle last minute changes; think quickly and accurately; be solution oriented and analytical with ability to provide strategic action plans.
Other Qualifications: Self-motivated, team player, positive attitude in corporate environment, ability to prioritize and manage multiple tasks/projects, work effectively and efficiently with high quality assurance and success measurements. A successful candidate will be adaptable, flexible and possess desire to learn and passion to succeed.
Apply to Compass Group today!
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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Req ID: 376443