CFPB Volunteer Program

U.S. Federal Government - Washington, DC4.3

Full-time
Duties
Summary
The Consumer Financial Protection Bureau is seeking non-paid volunteers to encourage interest in public service careers and provide valuable work experience. As a non-paid volunteer, students will gain first-hand experience performing a variety of tasks. Volunteers may work during the school year and/or during school vacation periods. The student intern must commit to volunteering at least 15 hours a week. A work schedule will be established once on-board.

Responsibilities
The specific duties and responsibilities associated with this position will vary based on team or office assignments. The following sample projects may include, but are not limited to:

Support Bureau-wide initiatives and engagement activities including, the Bureau’s strategic planning processes, policy prioritization initiative, Enterprise Risk Management initiative, performance management activities, and other emergent strategy and process initiatives
Collaborate with data section team members including leadership to define and document business processes and software requirements for technology initiatives, including workflow management systems, public-facing digital products, and business analysis tools.
create a standard operating procedure or guidance document for collecting and reporting data for required annual reports
team members create a query able database of the agreements that will open a new avenue for credit card market monitoring and should maximize the utility of the collected agreements the Bureau is required to solicit. team members assess current bankruptcy options available to consumers who are unable to pay their debts and research the range of services that are available to facilitate the bankruptcy process.
Assist with various work streams related to the servicing industry and the Bureau's mortgage servicing rules. Includes preparing summaries of qualitative and quantitative research to be included in a Bureau report and conducting research into defined topics to support an ongoing study of the mortgage servicing industry.
team members research organizational transformation opportunities, and assist in developing an operating plan to support organizational transformation and modernization.
The Consumer Financial Protection Bureau is seeking non-paid volunteers to encourage interest in public service careers and provide valuable work experience. As a non-paid volunteer, students will gain first-hand experience performing a variety of tasks related to supporting the activities of the Bureau.

Student Volunteers may work during the school year and/or during summer or school vacation periods. The nature of the volunteer assignment as well as the work schedule will be established once on-board.

Opportunities are available in the following divisions:
Office of the Director

The Office of Director is composed of five groups that work closely together to support the functions of the Director and Bureau as a whole. The five groups are Front Office, Office of Strategy, Office of Innovation, Office of Communications, Office of Equal Opportunity and Fairness,

Operations

The Operations Division is the operational support arm of the Bureau. The Division includes the following program offices supported by a central front office: Administrative Operations, Office of Human Capital, Technology and Innovation, Office of the Chief Financial Officer, and Office of Procurement.

Research, Markets and Regulations

Research, Markets & Regulations is responsible for monitoring consumer financial markets, conducting research, and writing rules. The Division includes the following program offices supported by a central front office: Card, Payment & Deposit Markets, Consumer Lending, Reporting & Collection Markets, Mortgage Markets, Small Business Lending Markets, Office of Regulations and Office of Research.

Consumer Education and Engagement

The Consumer Education and Engagement Division provides information for American consumers to consider in their financial decision making process.

The Division includes six program offices supported by a central front office: Consumer Engagement, Financial Education, Consumer Response, Servicemember Affairs, Older Americans, and Community Affairs

External Affairs

External Affairs ensures that the Bureau converses with stakeholders and the American public in order to promote understanding, transparency, and accountability. The Division includes Office of Legislative Affairs, Office of Intergovernmental Affairs, Office of Financial Institutions & Business Liaison, Office of Public Engagement & Community Liaison and Office Advisory Board and Councils.

Supervision, Enforcement and Fair Lending

Supervision, Enforcement and Fair Lending ensures compliance with federal consumer financial laws by supervising market participants and bringing enforcement actions when appropriate.

It includes the Office of Supervision Examinations, the Office of Supervision Policy, and the Office of Enforcement, as well as a central front office.

The incumbent(s) will serve at the Bureau as a student volunteer. Volunteer student interns may work during the school year and/or during school vacation periods. The student intern must commit to volunteering at least 15 hours a week. A work schedule will be established once on-board.

Travel Required
Not required

Supervisory status
No

Promotion Potential
00

Job family (Series)
0399 Administration And Office Support Student Trainee

Requirements

Requirements
Conditions of Employment
A background investigation will be required.
You must be a US citizen or US National.
Relocation and housing expenses are paid by the student.
To be eligible for this volunteer internship all of the following requirements must be met.
You MUST be a US citizen or US National
You MUST be 16 years of age
You MUST be a student currently enrolled at least half-time in an accredited four year college or university.
You MUST submit academic transcripts demonstrating that you meet the eligibility requirements. (unofficial is acceptable)
If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility requirements described in this announcement, your application will be deemed incomplete and you will be ineligible.
Qualifications
You must meet eligibility requirements (be a student currently enrolled at least half-time in an accredited four year college or university) by the closing of this announcement.

You must answer all questions in the job questionnaire.

Education
You must be a student currently enrolled at least half-time in an accredited four year college or university.

Additional information
The Consumer Financial Protection Bureau is seeking non-paid volunteers to encourage interest in public service careers and provide valuable work experience. As a non-paid volunteer, students will gain first-hand experience performing a variety of tasks related to supporting the activities of the Bureau.

Student Volunteers may work during the school year and/or during summer or school vacation periods. The nature of the volunteer assignment as well as the work schedule will be established once on-board.

All candidates will be considered without regard to any non-merit reasons such as race, color, religion, sex, age, national origin, lawful political affiliation, marital status, disability, sexual orientation, protected genetic information, parental status, membership in an employee organization, or other non-merit factors.
If you are a male applicant born after December 31, 1959 and over the age of 18, you must certify that you have registered with Selective Service System or are exempt from having to do so.
As required by hiring office, you may be required to: Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
Successfully complete a background investigation.
Relocation expenses will not be paid.
This position is ineligible for bargaining unit representation.
Maintain a student status throughout the internship (be actively enrolled at an accredited 4 year college or university)
Ethics: CFPB employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, CFPB employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Bureau of Consumer Financial Protection (5 CFR 9401), which, among other things, prohibit an employee or the employee’s spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by CFPB. CFPB’s regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the CFPB ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the CFPB Ethics Office at Ethics@cfpb.gov.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your:
1. Resume,
2. Responses to the online questions,
3. Current transcripts showing enrollment (REQUIRED- unofficial is acceptable),
4. Cover letter (optional).

To preview questions please click here .

Background checks and security clearance
Security clearance
Other

Drug test required
No

Required Documents

Required Documents
Please note - If you do not submit sufficient academic documentation necessary to demonstrate that you meet the eligibility requirements described in this announcement, your application will be deemed incomplete and you will be ineligible.

FOR ELIGIBILITY: You MUST submit a copy of your transcripts or a list of courses showing title, number of credits, and grade (if applicable) from an accredited college or university verifying proof of enrollment.

Both official AND unofficial transcripts are acceptable as part of the application process. However, if you are selected, you will be required to provide an official transcript before you report to work.

You must be attending a school than is an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which these criteria, please refer to www.ed.gov .

If you are eligible based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency; more information may be found http://www.opm.gov/qualifications/SEC-II/s2-e4.asp#e4a .
We recommend you get this process started as soon as possible to avoid delays in appointment if selected.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Benefits

Benefits
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.