The Defense Group at Leidos currently has an opening for a Mobility Technician to work in our Joint Base Anacostia-Bolling (JBAB) offices. This is an exciting opportunity to use your experience helping the Air Force National Capital Region (AFNCR) Information Technology (IT) mission. In this mission, we provide IT support to the entire Air Force within the National Capital Region. Specifically, this position provides support to the Personal Wireless Communication System (PWCS) division.
Perform mobile device provisioning and profile management in support of AFNCR ITS mobile device users.
Identify, troubleshoot and develop solutions for complex network and mobile device problems affecting high visibility customers.
Provide advice, assistance, investigation, coordination, and implementation services for improving or extending existing mobile solutions, or implementing emerging solutions.
A successful candidate should demonstrate a proven ability to work independently as well as part of a team.
Engage customers to determine solution to reported problems for mobile devices and degraded user experience.
Maintain proper Change Management and analyst documentation.
Generate ad hoc reports for various levels of management.
Requires a high school diploma or equivalent and 3+ years of prior relevant experience.
One or more years of demonstrated experience in DoD
One or more years of demonstrated experience in AFNCR ITS
One or more years of experience with Blackberry Unified Endpoint Management (BUEM)
One or more years serving as a certified DISA Purebred Agent
Proficiency with various Remedy ITSM modules (Incident, Service Request Module, Asset, and CMDB)
Possess current DoD 8750 certification at IAT level II, Security+ce.
Possess current active Secret security clearance.
Self-starter with excellent attention to detail skills, data entry skills, and can communicate well.
Candidate should be a self-starter and have the ability to work independently with little to no supervision.
Pay Range $46,800.00 - $72,000.00 - $97,200.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.