Chief Branch Officer (CBO)

YMCA of Greater Seattle - Seattle, WA3.6

Full-time | Part-timeEstimated: $140,000 - $180,000 a year

About the YMCA of Greater Seattle
Founded in 1876, the YMCA of Greater Seattle (YGS) seeks to build a community where all people, especially the young, are encouraged to develop to their fullest potential in mind, body, and spirit. YGS is an inclusive organization with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility.

YGS has responded to the region’s most critical social needs for more than 135 years and currently reaches 265,000 people of all backgrounds, abilities, and financial circumstances. Through its 13 branches and two overnight camps, YGS provides affordable, world-class programs spanning health and wellness, youth development, and social responsibility. YGS staff help youth reach their full potential through a wide variety of programs including overnight camps, youth-in-government, and before and after-school care. YGS also operates a powerful array of less well-known support services for at-risk-youth and young adults, offering them case management, transitional housing, mental health care and life skills. At the end of 2017, YGS was serving 1 in 4 kids and teenagers in the region and was King County’s largest provider of transitional housing for youth. YGS is the 8th largest Y association in the country, with a total operating budget of over $100 million.

YGS is a dynamic, growing organization that has steadily expanded its reach and impact. In response to escalating challenges across the region, YGS has grown its network of branch facilities and broadened its social services offerings, including mental health and rapid response programs, to provide more support for children and families in crisis. Using methods proven to deliver meaningful outcomes, YGS branch staff work closely with local leaders to design the mix of programs and services best suited to the unique needs of each community. YGS offers generous financial assistance for all fee-based programs; currently, 32% of all members receive financial assistance.

YGS is nationally recognized for developing innovative programs replicated throughout the country, and it is at the forefront of innovative partnerships with local government, health care systems, physicians, and other nonprofits across King County – all of whom look to YGS as a trusted partner.

YGS is more than a mission - it’s a movement powered by an unwavering belief that everyone deserves a fair chance in life. For more information, visit

Financial and Operational Highlights for 2018
  • 13 branches, two overnight camps, and 200+ program sites
  • Served 1,700 participants in chronic disease prevention programs
  • Delivered swimming lessons to 13,000 people
  • Provided social services to 4,800 teens and young adults
  • Taught 28,700 people new skills through outdoor leadership programs
  • Served 200,000 meals/snacks to low-income children, adults, and families; 78.5% of those were 5 component meals
  • $31M+ endowment, $23M+ reserves
  • 3,500 full and part-time employees
  • Over $100M operating budget, with solid track record of financial sustainability
Role description:
YGS seeks a dynamic, mission-driven operational leader as its next Chief Branch Officer (CBO). The CBO will help shape the organization’s long-term strategy, deliver on program commitments in branches and facilities, nurture relationships with key stakeholders, and empower a diverse leadership team to broaden impact in the Seattle region. The CBO will provide a clear and actionable strategy to execute on vision for the organization both internally and externally, as set by the CEO. The CBO will support the CEO in positioning YGS as a thought leader on social responsibility/justice, youth development, and healthy living. In close partnership with the highly collaborative YGS senior leadership team, the CBO is expected to build upon the organization’s success, constructing and fulfilling all assigned financial and operational objectives. The CBO should be an inspirational voice and ambitious in his or her desire to help grow and scale the organization regionally.
The CBO for YGS is ultimately responsible for the successful management of the day-to-day operations of the branches and facilities in one of the largest YMCAs in the United States. The position is also responsible for, in collaboration with other SLT members, membership and donor engagement and growth, program development, fiscal management, fundraising, board delivery, volunteer recruitment and engagement, and community outreach. This position will also be ultimately responsible for multi-branch facility operations, management, maintenance, and growth, and support of YGS growth beyond YGS walls.
We are seeking a proven operator and strategic thinker who can direct change management with ease. The CBO will be comfortable motivating, communicating, and influencing at all levels and in a multitude of environments. This executive will operate with the highest levels of integrity, honesty, and personal standards and ethics.


Key Responsibilities
  • Partner with the senior leadership team to lead the organization into the future, through organizational design, culture, innovation, process improvement, and strong financial oversight
  • Directly supervise a diverse set of dynamic branch/district team members responsible for managing one of the largest YMCA branch operating budgets in the United States
  • Drive overall operational growth across our branches as One Y by fostering a climate of community, belonging, and achievement for all
  • Foster a culture of innovation which includes piloting new activities, community gatherings, program initiatives and activities, pricing, member recruitment and retention strategies, and possible new site development
  • Provide leadership and guidance to District and Branch Executives and senior operations staff in developing sound operating plans while maintaining compliance with policies, laws, and regulatory requirements
  • Develop annual performance goals and operating budget and cascade them throughout the branches to ensure goal alignment and monitor financial reports to ensure revenue targets are met and expenses are controlled
  • Ensure all branch facilities are safe, vibrant, and well-maintained, and meet all requisite standards including those set by YGS, Y-USA, and Department of Health
  • Present to various Committees, Elected Officials, Funders, Stakeholders, Board of Directors, and the President & CEO, as requested
  • In collaboration with YGS SLT, fundraise and meet YGS financial targets and other goals and objectives annually
  • Consider donating to the annual, capital, and planned giving campaigns and inspire giving by others internally and externally
Critical Leadership Responsibilities
Leadership and Collaboration
Seattle is a vibrant and diverse community across the private, public, and not-for-profit sectors. Working effectively across constituency groups including large and small businesses, not–for-profit organizations, civic leaders, and the YGS staff, this individual will optimize the organization and leverage direct reports to coordinate influencing/negotiation strategies, facilitate increased collaboration across the organization, build partnerships that acknowledge differences but create a new commonality beyond root beliefs or culture, and build ongoing partnerships with key stakeholders.

Strategic Thinking and Partnership Mindset
YGS seeks to identify and develop strategic opportunities that widen the organization’s outreach and deepen impact. The successful CBO will lead these efforts by supporting efforts to diversity revenue streams and create the appropriate infrastructure. This leader will challenge assumptions and conventional wisdom with specific, supported, reasons proposals, thinking 3-5 years ahead in developing the organization’s long-term strategy.

Driving Results
With a track record of generating growth and consistently setting and delivering against targets, the CBO will identify opportunities to leverage and/or redesign processes, tools, and technology to improve branch operations, perform benchmarking against industry best practices, and identify new ways to broaden the impact and reach of the branches in the community.


Desired Skills & Experience
  • BA/BS degree in human services, business, social services or related field (Master’s degree preferred)
  • A minimum of 10 years as a successful COO or CEO (or equivalent) of a medium or large, urban, financially stable YMCA or comparable operating experience
  • Proven track record of executive leadership in urban multi-site management
  • Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices and development, quality program execution, volunteerism, facility and property management and sound financial practices
  • Strong strategic planning skills including execution expertise
  • Demonstrated experience in financial planning, budgeting, and analysis
  • Demonstrated experience attracting and developing high performance teams and a positive culture
Desired attributes:
  • Deep commitment to the mission of the YMCA, its members and the communities served
  • Develop Self and Others; demonstrate executive team leadership and management, teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development
  • Strategic growth focus and strong work ethic; take the initiative and hold self and others accountable to meet or exceed quantitative and qualitative goals relating to operations, people (employees and members), philanthropy, finance, and volunteerism
  • Inspire others: promote creativity, generate excitement, and reward risk taking, while consistently demonstrating a high level of emotional maturity, maintaining a positive attitude and building strong relationships
  • Values: Strengthen the Y’s culture by demonstrating the values of the Y - honesty, caring, respect, responsibility, and passion for excellence - in every aspect of work
  • Inclusion: Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions
  • Quality Results: Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism
  • Change Capacity: Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission
For more details, and confidential inquires please contact:
Fred Pabst, SPHR, Partner. (206)-299-2140

Karen Bertiger, Managing Director. (206)-299-2139

At the Seattle Y, we are an inclusive organization of people with a shared commitment to nurture the potential of youth, promote healthy living, and foster social responsibility. We also believe in supporting the wellbeing of our employees and offer a free Y membership as a benefit of employment.

Become a leader on our team at the YMCA of Greater Seattle where we promote a continuous learning environment and career opportunities.

The YMCA of Greater Seattle is an equal opportunity employer committed to diversity, inclusion, and equity. We are a drug & alcohol-free workplace; all job offers are contingent on results of a background check and drug screening, including screening for marijuana.