Software Support

Insight Enterprises, Inc. - Liberty Lake, WA (30+ days ago)3.6

Requisition Number: 67895


This position is expected to maintain certifications and a high level understanding specific to applicable licensing programs and related services and will provision processing and support of associated licensing programs, services, and contract management requirements as needed, including preparation of quotes, True-Up Workbooks, CRM updates, and other activities as deemed necessary to support CLEAR Advantage Lifecycle Management and the smartEA (EA Touch Plan) deliverables. This position will work directly with Specialty Groups, Product Marketing, Inside Sales Reps (ISRs/CSR’s), and Account Executives in the execution contractual True-Ups and Renewals, orchestrated by means of Touch Plan deliverables.

In addition to execution of the Touch Plan, this position will support the CLEAR Advantage Help Desk servicing both internal and external Clients to address a variety of customer Licensing needs, facilitating successful issue remediation from start to finish and also collaborate as needed to support additional Software, Hardware, and Services opportunity identification, and coordinate Insight recommendations and offers in support of the appropriate solution. This position will typically be expected to communicate with a diverse group of end users such a, IT Professionals, Training Departments, and Managers utilizing a variety of media as designated in support of the appropriate offering. Through coordination and collaboration with Insight resources, the CLEAR I will convey licensing information and positioning of Insight’s value proposition.


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:
Assures quality delivery of smartEA (EA Touch Plan) activities through coordination of appropriate resources, and facilitate client engagements as needed to fulfill the touch.
Facilitate the direct line of Contractual Licensing & Enterprise Agreement support for clients where in-depth contractual knowledge is not available through existing resources. This would include ownership for account transitions and un-owned accounts to mitigate risks as identified.
Utilizes resources to provide pre and post-sales support of applicable contractual licensing agreements.
Facilitate customer conference calls, on-line meetings, and other media as required to fulfill requirements and deliver value associated with position support responsibilities.
Serve as Insight’s Contractual Licensing & Enterprise Agreement Representatives.
Develop and maintain a high degree of knowledge specific to manufacturer's products, programs, and promotions.
Occasional travel may be required in compliance with Insight’s travel policy
Provide support as needed in closing specific business opportunities
Drive sales enablement through direct customer contact
Identify specific business opportunities during customer conference calls and up-sell where applicable.
Work with Account Executives and Software Account Executives on lead opportunities provided by the manufacturer
Provide measurable data to management on related activities
Achieve team quota and smartEA (EA Touch Plan) activity completion rates as set by Senior Management
Communicate and provide feedback to Insight Product Manager and Manufacturer Representatives regarding sales/competition trends, and product awareness via weekly meetings


Computer hardware/software knowledge is required.
The willingness and ability to self learn much of the software licensing information that will be necessary to serve as a resource for Insight Account Executives & Software Account Executives is required.
Excellent interpersonal skills are a must.
Strong organizational, problem solving, and decision-making skills are required.
Knowledge of the sales process combined with the ability to establish and maintain rapport with both internal and external customers is required.
Must understand the company objectives and possess the ability to make decisions and undertake actions that balance customer needs with available product solutions and company policies.
Demonstrate the ability to effectively present information and respond to questions from sales associates, sales managers and customers.
Strong communication skills, both written and verbal, are a must and proven telephone skills are required.


Education and/or Experience:
High school diploma or equivalent required, college degree preferred
Having a manufacturer or industry certification is a plus.
Minimum of 1 years of software sales experience required.
A support background is also desired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

Global technology provider of IT hardware, software and service solutions
Fortune 500 company founded in 1988 with clients around the globe
$5.5 billion in revenue for 2016
6,400+ teammates worldwide
2017 Arizona’s Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal)
2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner

Today's talent leads tomorrow's success. Learn about careers at Insight:

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Liberty Lake || Washington (US-WA) || United States (US) || OPS || None || US - Liberty Lake, WA ||