Internal Communications Manager

SmileDirectClub - Nashville, TN2.7

Full-timeEstimated: $56,000 - $77,000 a year

We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?


Align workload activities with shop capacity to improve execution of initiatives while delivering an exceptional customer experience
Guide cross functional teams to coordinate activities that will result in the rollout of communications and programs that are easy to understand and execute and have a direct and obvious link to the SmileDirectClub vision and customer experience objectives
Integral part of creating and implementing a strategic communication program that supports the business and field needs
Leads the communication team to ensure that all communication is relevant, compelling, customer focused, aligned with strategy, high quality, easy to understand/act upon and produces results
Implement and protect communication cascade and standards for delivery of programs to field teams
Review content for accuracy and completeness, development of effective messaging, and selection of appropriate vehicle and alignment with company vision and objectives
Establishes metrics to measure success
Assist in the development of a field workload planning process to ensure only essential, timely communication/projects are delivered
Ensure labor studies are conducted, maintained and used to assess workload requirements associated with key business activities
Leads the communication team to ensure compliance on communications processes, procedures, format and style
Manage approvals of budget, timelines, materials printing & distribution
Champion communication and workload planning programs throughout the company
Provide education and support as needed to help business partners understand the value of effective communication and workload planning concepts and enable them to efficient navigate the process
Offer insight on key metrics to align workload requirements with shop capacity, including potential sales and/or staffing impact
Other duties as assigned

Benefits of joining the club:
Medical, Dental and Vision Insurance
401K with match
Aligner and Whitening Benefit
Collaborative work environment and positive culture

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.

Who We Are:


It will really make us smile if you have…

Bachelor's degree in Journalism, English, Communications or related field
4+ years of relevant and progressive experience in communication (public relations, journalism, corporate communication or related fields) and project management; specialty retail industry preferred
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers
Strong writing, editing, proofreading, layout and design, professional printing/publishing skills are essential
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and web-browsers
Experience with task management and online communication technology preferred
Flexible schedule and ability to travel, as needed (limited travel)
Focus on customers: Passion for delivering great customer experience
Embraces company direction and culture
Engage and inspire: High energy with a strong sense of urgency
Encourages and participates in creative, out-of-the-box thinking
Strong desire to provide the best communication and education possible for the shops
Develops team to be future leaders and high performers in an environment that encourages creativity and empowerment
Champions new ideas and approaches
Drives organization success/results
Establishes direction, mentors and provides constructive feedback
Excellent ability to prioritize many tasks and handle high workloads as necessary
Manages conflict effectively
Proactively and continuously focuses on process and quality improvement
Strategic thinker – desire to shape strategy
Establishes trust and demonstrates integrity
Values and builds collaborative relationships
Ability to work independently and make sound decisions quickly and effectively; self-motivated
Strong desire for constant self-development and learning
Well-organized, detail-oriented, and able to handle a fast-paced work environment
Business and financial acumen
Excellent oral and written communication skills