Full Job Description
The Practice Patient Liaison serves as a liaison between care providers, patients and families. Maintains ongoing communication with patients and their families. Responds to some comfort needs of patients. Assists patients and families in obtaining answers to questions that they may have. Informs patients and families of available resources to help with their non-medical needs.
Maintains ongoing communication with patients and their families including, but not limited to:
Making periodic rounds of lobby, waiting room, examination and treatment areas to check in with patients and/or families and assess satisfaction and comfort level.
Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays.
Providing directions to other areas such as the cafeteria, public restrooms, chapel etc.
Providing general, public information regarding other hospital services and programs.
Interpreting and communicating Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers.
Communicates any concerns needing immediate attention to appropriate staff person (e.g. Nursing, Security, Access Services, Maintenance, etc.)
Responds to some comfort needs for patients, as approved by nursing.
Escorts families to the patient’s exam room, when appropriate.
Performs related duties, as required.
High School Diploma or equivalent, required.
Outstanding interpersonal and communication skills, required.
Ability to respond in a caring, empathic and calming way with people. Comfortable working in a fast paced setting with seriously ill people.
Bi-lingual, preferred, and may be required at the discretion of department.