The Loss Prevention Officer patrols the hotel and grounds. Responds to security and emergency situations in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Know and comply with all safety, security and emergency procedures.
· Patrol all areas of the hotel including grounds and parking lots. Note, search, handle and report on any unusual circumstances, safety violations, car or property theft, accidents and injuries.
· Maintain constant emergency readiness. Respond immediately to all emergency alarms and calls for help. Determine course of action, notify appropriate management and authorities and perform basic first aid as needed.
· Enforce the “No Solicitation Policy” of the hotel, if necessary.
· Escort suspicious or undesirable persons off property, if necessary. Escort individuals to and from vehicles as needed.
· Witness cash handling, if necessary.
· Conduct investigations of security incidents. Complete security forms documenting guest and employee property and/or personal injury incidents.
· Turn in hotel keys and other security equipment at end of shift.
· On time and at work when scheduled, and in proper uniform.
· Attend department meetings as scheduled.
Completes a Detailed (Shift) Daily Activity Report at the end of shift
· Consistent professional and positive attitude and actions when communicating with guests and associates.
· Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
· Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
· Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
· Any other duties / tasks as requested by management.
QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience: High school education plus schooling in law enforcement, loss prevention or related major. One or more years of related experience. Alcohol awareness and first aid certification plus familiarity with hospitality industry practices preferred.
Skills and Abilities: Ability to understand and comply with safety and security policies, procedures and regulations. Ability to understand and obtain alcohol awareness and first aid certification. Ability to remain calm, take proper steps, and direct others in an emergency. Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. . Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort: Physical work is a primary part of job. Work is normally performed in and outside the hotel. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing, walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 100 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.
EEO/VET/DISABLED
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shifts
- Overnight-2 nights per week (Sunday & Monday night)
- Weekend availability
- High school or equivalent (Preferred)
Experience:
- Loss prevention: 1 year (Required)
- Security: 1 year (Required)
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Education:
- High school or equivalent (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: In person
