Lead Case Manager, ORR TFC

Upbring - Dallas, TX3.3

Full-timeEstimated: $37,000 - $47,000 a year
The Lead Case Manager has the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Alien Children (UAC) in accordance to Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements. Responsible for coordinating case management and safe and timely release services, training new case managers, and supervising the work of case managers. This position will carry an active caseload if needed.

Essential Duties

Review and monitor the intake/eligibility, verification, assessment, and approval process for incoming UAC; assist with the interview process of UAC to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services
Ensure and monitor the completion of the all necessary paperwork, assessments and documentation within required time frames
Work closely with clinical staff, other professional service providers and foster parents to develop, monitor, manage, and evaluate individual service, safety plans and behavior plans
Actively assist in coordinating and reviewing UAC’s individual service plans, service plan meetings, behavior plans or safety plans.
Ensure all Individual Service Plans are completed within required time frames.
Oversee, manage and ensure family or sponsor reunification for UAC are completed in a timely manner as per ORR required timeframes.
Review the completion and accuracy of reunification packets by case managers prior to submitting to third party Case Coordinators.
Respond to escalated issues and concerns raised by a sponsor or UAC within a timely manner
Maintain an active caseload if needed and provide case management services that meet the needs of the UAC and is in accordance to Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements
Maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet Agency requirements, licensing and funding standards and guidelines, and other regulatory requirements
Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance to licensing and funding standards and requirements and other regulatory requirements
Actively participate and verify case managers are participating in weekly case staffing with ORR designated Case Coordinator. Follow up with any case managers on any identified issues during case staffing. Report to Program Director any elevated cases.
Provide program updates on case management services including updates during weekly staff meetings or other meetings designated by Program Director.
Provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services as it relates to providing the highest level of case management services to UAC; serve as an advocate and liaison for the UAC; build and maintain positive working relationships with UAC service providers, foster families, children’s sponsor/family, and other program/agency staff. This includes actively participating in any ORR required policy update conference calls/trainings and providing timely feedback of updates to both case management staff and information to other required program staff.
Assist with the evacuation of UAC in an emergency or natural disaster
Provide on-call and back-up services as needed
Other duties and special projects as assigned

Staff Management and Development

Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct report to ensure the facility is operating effectively and efficiently in accordance to established programs goals and objectives
Work closely with management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development
Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs
Regularly review employee performance and provide supportive feedback
Complete, conduct and submit the 90-day and annual performance evaluations per established completion date

Working Relationships

Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UAC are receiving the full scope of available program services and resources to meet Individual Service Plans (ISP)
Work closely with Program Director and other service providers to ensure UAC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives
Work closely with UAC to build trust and a positive rapport, while maintaining ethical boundaries always
Work as team player and exhibit professional behavior and a positive attitude with all stakeholders that reflects positively on the Agency and is consistent with Agency policies and practices
Minimum Qualifications

Masters’ degree in the behavioral sciences, human services or social services fields and 1 year supervisory and case management experience

Bachelor’s degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience

Strong working knowledge of motivational interviewing
Ability to establish rapport, trust, and boundaries with children, parents, and families
Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
The ability to apply compassion and empathy, while dealing with stressful and difficult situations
The ability to work independently and collaboratively within a group
Excellent writing skills with the ability to write in a detailed and concise manner; writing free of grammatical errors
Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
Strong organizational and time management skills with the ability to monitor the case management departments heavy caseload and meet deadlines
Proficient in Microsoft Word, Excel, and Outlook
Bilingual (English and Spanish based on service area and service population)

Preferred Qualifications

Experience working with child welfare or other disadvantaged populations

Physical Demands & Work Conditions

This position requires sitting and looking and using a computer for long periods of time
Position works in a child facility and has constant exposure to children
Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status