Restaurant Supervisor

Hawaii Volcanoes Lodge Co - Hawai‘i Volcanoes National Park, HI3.5

Full-time$18 an hour
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Hawaii Volcanoes Lodge Company, located in Hawaii Volcanoes National Park, is one of the most spectacular settings in all of the National Parks. Overlooking an active volcano that brings visitors from all over the world is an experience you don't want to miss.Come and join our high-performing team where you will enjoy competitive pay ($18/hr) and benefits and the opportunity to lead a team of professionals!

Summary of Position:

Assist the Restaurant Manager with all daily responsibilities pertinent to the front of house

operations to ensure that the goal of providing extraordinary hospitality to all guests of the

restaurant is achieved.

Responsibilities:

  • Assist the Restaurant Manager (RM) in overseeing all aspects of the front of house

operation including ensuring that all Servers are trained and assisting the guests in a

courteous, friendly and efficient manner per Company standards

  • Ensure that the Host/Hostess area is clean and organized at all times and assist them

during peak and busy periods. Ensure organization of daily restaurant reservations

  • Oversee and monitor opening and closing side work responsibilities with Servers and

Bussers on a daily basis and sign off on duties as required

  • Supervise the Bartender and Server check-out and cash closing procedures
  • Assist with the coordination of special tour luncheons collaborating with Sales and

Marketing Specialist and Restaurant Manager as required and coordinate schedule changes requiring additional time

  • Ensure that the dining experience of all guests exceeds their expectations in an effort to

provide extraordinary hospitality per the Company’s guidelines

  • Execute proper and accurate closing procedures in accordance with company policy
  • Provide objective and professional feedback to the Restaurant Manager regarding any and all operational issues as they arise
  • Commit to train, coach and mentor front of house staff and work with Restaurant Manager involving disciplinary actions in order to further develop employees
  • Perform any other duties as requested and adhere to job specific duties checklists

Position Requirements:

  • Able to work a variety of shifts including evenings, weekends and holidays
  • Be self-motivated with the ability to perform with the highest professional and ethical

standards

  • Excellent customer service and people skills
  • Respond well to a changing work environment and able to perform at the highest level with minimal supervision
  • Possess strong leadership and managerial skills that include the ability to coach, develop

and clearly communicate expectations

  • Excellent analytical and problem resolution skills with the ability to proactively

recommend solutions

  • Financial background with the proven ability to identify opportunities for revenue

enhancement and fiscal management

Education and Experience:

Education: High school diploma or equivalent

Some college coursework or a Bachelor’s Degree in Culinary Arts

Experience: Three (3) years supervisory experience in the restaurant industry

Minimum 3 years hospitality/customer service experience

Volcano House is an Equal Opportunity Employer!

Job Type: Full-time

Salary: $18.00 /hour

Experience:

  • management: 1 year (Preferred)

Location:

  • Hawai‘i Volcanoes National Park, HI (Preferred)

License:

  • ServSafe (Preferred)

Work authorization:

  • United States (Preferred)

Benefits offered:

  • Health insurance
  • Dental insurance

Pay Frequency:

  • Bi weekly or Twice monthly
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