Title: Administrative Manager - Office of Professionalism
Location: Upper East Side
Org Unit: Office of Professionalism
Work Days: Monday-Friday
Weekly Hours: 35.00
Exemption Status: Exempt
Salary Range: $115,700.00 - $137,900.00
- As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Reporting to the Director of the Office of Professionalism, provides administrative oversight for day-to-day operations and for data analytics to track and improve the performance standards around professionalism in all departments.
- Collects and maintains data used to track professionalism lapses, designing queries, managing data dictionaries and developing business intelligence to meet the needs of reporting.
- Develop and distribute reports, prepares standard scheduled reports, and maintains a catalog of reports for distribution. Responsible for documenting the processes and procedures for reporting.
- Makes recommendations for standardization and provides database solutions where applicable.
- Monitors levels of professionalism as measured by patient feedback, staff feedback, and direct observation. Recommends strategies that are responsive to professionalism needs.
- Manages relationships with Office of Professionalism contributors and provides oversight of vetting process for awards and promotions in collaboration Human Resources and External Affairs.
- Communicates with leadership about professionalism priorities and departmental performance.
- Develops detailed professionalism plans in collaboration with departmental leadership. Builds relationships with faculty and staff leaders.
- Provides education and develops training modules on professionalism standards.
- Sets up meetings, schedules educational and remediation sessions.
- Oversees and manages updates to Office of Professionalism website on Weill Cornell Central.
- Updates WCM policy content related to professionalism.
- Tracks overall progress for multiple departmental projects involving professionalism activities. Coordinates departmental, institutional, and external resources in service to professionalism goals.
- Oversees Clinical Scholars Program for the Senior Associate Dean for Clinical Affairs.
- Bachelor's Degree preferred
3+ years of increasing levels of experience and responsibility in healthcare, including extensive client-facing relationship management.
- Strong background in developing trust and confidence in relationships with cross-functional teams.
- Exceptional ability to communicate effectively with and present to clinical staff and physicians.
- Highly developed organizational and planning skills.
- Demonstrated negotiation skills.
- Proficient with Microsoft Word, Excel and PowerPoint applications.
- Project Management Professional (PMP) Certification preferred.
Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
