Receptionist (Part-time)

Johnson City Ford - Johnson City, TN (30+ days ago)


SUMMARY

  • Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers in a courteous and professional manner.

ESSENTIAL DUTIES

  • Essential Duties include the following. Other duties may be assigned.
  • Operates a multi-line phone system.
  • Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone.
  • Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding.
  • Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner.
  • Screens incoming calls as requested by managers.
  • Develops knowledge of basic dealership information in order to respond to callers who have general inquiries.
  • Notifies telephone company maintenance department of any problems with the phone system.
  • Updates and distributes dealership phone directory as needed.
  • Performs clerical duties as assigned.
  • Maintains professional appearance and neat work area.

QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • No prior experience or training

LANGUAGE SKILLS

  • Ability to read, write and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS

  • Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
  • Ability to perform these operations using units of American money.

REASONING ABILITY

  • Ability to apply common sense understanding to carry out simple one- or two-step instructions.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid Driver's License

ON JOB TRAINING / CERTIFICATION REQUIREMENTS

  • Manufacturer Training and Certification
  • Compliance Training through Compligo
  • Environmental, Health and Safety Compliance through KPA

PHYSICAL DEMANDS

  • While performing the duties of this job, the employee is regularly required to sit at desk for prolonged periods of time; use hands to grab and reach files; type on a computer; and to talk or hear, both in person and by telephone.
  • Employee must occasionally lift and carry office supplies up to 10 pounds.
  • Employee is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.

WORK ENVIRONMENT

  • This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Office setting is busy with frequent interruptions but noise level is usually quiet.
  • Employee will spend long hours on computer entering financial information that requires attention to detail and high levels of accuracy.

HOURS

  • M-F 4 PM-8 PM, with one weekday off, and every Saturday 12 PM-8 PM.

Job Type: Part-time

Education:

  • High school or equivalent