Information Technology (IT) Support Specialist (Entry Level Tier- I)

ENTRUST Technology Consulting Services - San Antonio, TX

Full-time

This is an entry-level position tier-I support for a person who wants to get started in an IT career.

Essential Functions

  • Provides telephone support to end users.
  • Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications.
  • Performs other duties as assigned.

Competencies

  • Knowledge of the practices, principles, and technical aspects of computer operations; of IT infrastructure; of computer software and hardware; of information security policies and procedures.
  • Support of users and computers for the use and setup of programs, systems and troubleshooting errors
  • Communication Proficiency - to relay to end users and team members effectively.
  • Strong Team Communication skills.

Knowledge, Skills, and Abilities

  • Knowledge of the practices, principles, and techniques of computer operations; of information systems; of computer software and hardware; of information security policies and procedures; and of local and wide area networks.

Experience and Education

  • Familiarity with basic IT support and networking principles is a plus.
  • Graduated from an accredited program with a degree in Information Technology, Networking or Computer Science preferred.

Job Type: Full-time

Experience:

  • Information Technology: 1 year (Preferred)

Education:

  • Associate (Preferred)

Location:

  • San Antonio, TX (Preferred)