Front Desk Agent/Concierge (3rd Shift)

AZCMS - Phoenix, AZ (30+ days ago)

Job Description

AZCMSis seeking a Overnight Front Desk agent at one of our luxury high-rise condominium. This position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the Front Desk Agent will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge. . Working as a Front Desk Agent means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Front Desk Agent is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions.

Job Requirements

  • Demonstrates superior customer service at all times and a genuine desire to serve.
  • Warmly greets and directs residents and guests arriving to or departing from the property.
  • Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
  • Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
  • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
  • Adheres to company standards for resident and guest services. * Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
  • Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction. * Maintains a professional demeanor and polished appearance at all times.
  • Follows safety procedures and maintains a safe work environment.
  • Performs other job-related duties as directed.
  • Excellent public relations skills, interpersonal skills, and effective listening abilities.
  • Excellent organizational skills, with particular attention to quality and detail.
  • Excellent verbal and written communication skills, including writing correspondence and maintaining confidentiality of sensitive information.
  • Proficient in the use of Microsoft Word, Excel, and Outlook.
  • Strong leadership abilities, sound judgment, and problem solving skills.Education, Experience & Skills Requirements: * High school diploma or equivalency required.
  • Experience in hospitality management or business administration is desired.
  • Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
  • Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality. * Bilingual and military experience is encouraged.

PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

§The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

§ Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

§ Working flexible schedules and extended hours are sometimes required.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.All responses must include a cover letter. Tell us why you are seeking employment, why this position interests you, and elaborate on your property management experience. Resumes without cover letters will not be considered.Criminal Background and Professional Reference screening will be completed before start.

Starting Salary is $12 to $13.50 an hour and is based on experience.

Job Type: Part-time

Salary: $12.00 to $13.50 /hour


  • Customer Service: 4 years (Preferred)
  • Valet: 2 years (Preferred)