OPS CONSUMER SERVICE ANALYST - 67971015

The State of Florida - Fort Lauderdale, FL3.6

Full-time
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Requisition No: 64618

Agency: Agency for Persons with Disabilities

Working Title: OPS CONSUMER SERVICE ANALYST - 67971015

Position Number: 67971015

Salary: $15.00 Hourly

Posting Closing Date: 06/19/2019

CONSUMER SERVICE ANALYST – OPS

AGENCY FOR PERSONS WITH DISABILITIES

SOUTHEAST REGION – 67971015 – FORT LAUDERDALE, FLORIDA

***OPEN COMPETITIVE OPPORTUNITY***

THIS IS AN OPS POSITION.

The Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children age 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency.

www.apdcares.org

The State of Florida participates in the VALIC National Plan for OPS employees. The VALIC National Plan includes two tax-qualified, defined-contribution retirement investment plans. Approved by the Internal Revenue Service (IRS) and offered by VALIC, Inc. (VALIC), the Plan is divided into two parts: the FICA Alternative Plan and the Special Pay Plan.

To obtain more information on the VALIC National Plan, you may contact VALIC, Inc. at www.valic.com/opsfl or call toll free 1-800-448-2542.

OPS employees are not eligible for any type of leave accrual, paid holidays or personal holidays.

BACKGROUND SCREENING REQUIREMENT:
It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.
No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation, and may include local criminal records checks through local law enforcement agencies.

THIS POSITION REQUIRES A BACKGROUND INVESTIGATION INCLUDING FINGERPRINTING, PURSUANT TO S. 110.1127(1), FLORIDA STATUTES.

WE HIRE ONLY U.S. CITIZENS AND THOSE LAWFULLY AUTHORIZED TO WORK IN THE U.S. APD PARTICIPATES IN THE U.S. GOVERNMENT’S EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-VERIFY). E-VERIFY IS A PROGRAM THAT ELECTRONICALLY CONFIRMS AN EMPLOYEE’S ELIGIBILITY TO WORK IN THE UNITED STATES AFTER COMPLETION OF THE EMPLOYMENT ELIGIBILITY VERIFICATION FORM (I-9).

ALL APPLICANTS SHOULD COMPLETE THE ON-LINE APPLICATION PROCESS. IF ASSISTANCE IS NEEDED TO APPLY FOR THIS POSITION, PLEASE CALL THE PEOPLE FIRST SERVICE CENTER AT 1-877-562-7287. RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED TO BE CONSIDERED FOR THIS POSITION.

ANSWERS TO THE QUALIFYING QUESTIONS MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

REQUIREMENTS:
Open Competitive opportunity- Any applicant who meets the minimum requirements of the position.

Must have experience with Microsoft Software Programs (Outlook, Word, Excel, Power point, etc.)

Must have experience in case management.

Must have experience in managing data.

Position may require some travel to surrounding areas, applicant must be willing and able to travel for work purposes.

**NOTE: Applicants must complete all fields in the Candidate Profile. Work history with month, year, and hours worked are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

***DUTIES:
Employees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but not limited to, acting in a responsive, professional, courteous manner with the employees, customers and public we serve at all times.

This is a highly responsible professional position that provides critical work related to iBudget implementation activities. This position is responsible for the ongoing tracking, reporting, and developing legal notices to ensure that APD meets critical rule timeframes.

Prepares, mails, and tracks legal notices to clients that identify their iBudget Amount and basis for decision. Notifies consumers, representatives, and Waiver Support Coordinators about matters related to iBudget and cost plan reviews.

Screens service requests for missing information and issues notices related to missing documentation to consumers, representatives, and Waiver Support Coordinators.

Tracks multiple activities related to iBudget Implementation, including follow up and research related to specific cases with Region and Waiver Support Coordinators. Enters critical budget information into the iBudget system which allows individuals to access services.

Enters, tracks, and reports data related to iBudget Implementation completion activities.

Performs administrative and clerical duties related to iBudget Implementation.

Performs other duties as assigned.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami