Shift Lead Job Description
A team lead is responsible for the overall shift operations, sales performance and execution of brand excellence in a store. Team
leads typically supervise a staff of 1 to 8 team members and carry out management responsibilities consistent with Jamba Juice
policies, procedures, and legal requirements.
Lead and manage shifts while acting as manager in charge of store. Deploy team members as required to meet business
demands and make necessary staffing decisions.
Customer Service and Communication. Communicates clearly, concisely and accurately in order to ensure effective shift
operations. Execute Jamba’s customer service standards at or beyond acceptable level. Clearly communicate with
customers and team regarding Jamba’s products and brand.
Coach, counsel and direct team members. Lead team in execution of Jamba standards. Train new team members as
required. Provide input to general manager on team member performance issues.
Shift readiness. Evaluate staffing and food pars to ensure proper financial accountability during each shift. Hand off shift
to next manager in charge or ensure the store is closed properly for next day’s opening manager.
Open and/or close store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to
open and close the store. Observe the “five minute rule” of opening the store five minutes early and closing the store
the five minutes late.
Working the line. Perform all tasks related to Jamba operational standards. Be able to effectively work and act as a role
model at each station in the store.
Administrative functions. Perform all cash handling requirements of a manager in charge including close-outs, safe
accountability and cash drops. Conduct inventories and process orders as required. Complete all managerial task
outlined in the communication logs.
Delegation. Clearly and comfortably delegates both routine and important tasks and decision.
Priority Setting. Spends his/her time and the time of others on what’s important.
Motivation. Creates a climate in which people want to do their best. Invites input from each person and shares
ownership and visibility.
Composure. Cool under pressure, considered mature, can be counted on to hold things together through
Communication skills/coaching and counseling mindset.
Must be 18 years of age
Current Jamba team member or commensurate food/retail service experience
Background and/or interest in nutrition is highly desirable
Current High School enrollment or High School graduate
Computer skills including some Microsoft software and register skills
Able to lift 30-40 pounds regularly throughout a four to eight hour shift
Embodies Jamba culture & values – will make a good representative to the Jamba Brand (i.e. energy, fun, self-starter)
Job Type: Part-time
Salary: $11.20 to $11.50 /hour
find candidates for this job
Status: Open – pause
Created: Aug 3
Promote this job for more candidates:
Job Types: Full-time, Part-time