Customer Service Sr. Representative - Collections (October 15th Start)

KOHLS - Menomonee Falls, WI (30+ days ago)3.8


Build and strengthen customer loyalty by finding the right solution for our customers needs. Do you love . . . to create a positive customer experience? Are you energized by . . . the challenge of engaging and connecting with customers? Do you enjoy . . . providing personalized and creative solutions to customers’ needs?
ACCOUNTABILITIES
BUILDS STRONG CUSTOMER RELATIONSHIPS THROUGH DELIVERING EXCELLENT CUSTOMER SERVICE

Takes ownership of the customer experience

Adapts service approach to meet customers’ unique needs

Strengthens customer commitment through delivering positive outcomes

ACTIVELY LISTENS TO CUSTOMERS' NEEDS TO PROVIDE APPROPRIATE AND TIMELY RESOLUTION

Assess customer issue through asking probing questions

Listen for cues to tailor the interaction and better serve the customer

BUILDS CUSTOMER CONFIDENCE THROUGH CREATIVE PROBLEM-SOLVING

Recommends appropriate solution for the situation

Applies available resources to satisfy customer needs

Negotiates win-win resolutions on the first contact

DELIVERS A CONSISTENT CUSTOMER EXPERIENCE THROUGH ATTENTION TO DETAIL

Applies policy and procedure accurately

Performs job duties with high degree of accuracy

Consistently follows compliance guidelines

Documents customer interactions for efficient resolution

QUALIFICATIONS
REQUIRED

Effective verbal and written communication skills

Basic math and reading skills, legible handwriting and attention to detail

Ability to work as part of a team and interact effectively with others

Basic computer skills

PREFERRED

Prior customer service experience

Training Schedule (First Three Weeks) Monday-Friday 9:00am-5:30pm
Schedule After Training Sunday-Thursday 12:30pm-9:00pm

  • Hours subject to change based on business need