A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?
Summary
The Plant Clerk is responsible for providing office support to the West GA CSC.
Essential Position Responsibilities
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Daily and effective management of email and phone communication to ensure timely responses to internal and external customer needs and proactive notification to management of potential issues.
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Maintains database by entering new and updated customer and account information.
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Prepares source data for computer entry by compiling and sorting information.
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Establishes entry priorities.
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Processes customer and account source documents by reviewing data for deficiencies.
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Resolves deficiencies by using standard procedures or returning incomplete documents to a Southwire team member for resolution.
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Enters customer and account data by inputting alphabetic and numeric information.
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Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
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Maintains operations by following policies and procedures and reporting needed changes.
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Maintains customer confidence and protects operations by keeping information confidential.
Qualifications and Requirements
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High School diploma or equivalent required. Associates’ degree or higher is preferred.
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Must have 2+ years of experience in a customer service/administrative role.
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Excellent organizational and prioritization skills with the ability to adapt quickly and effectively to shifting priorities.
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Work independently and be able to display good judgment and problem-solving skills.
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Strong commitment to providing exceptional customer service.
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Microsoft Word and Excel proficiency. (Successful candidate will be required to learn Microsoft Publisher, Lawson, SAP, and Datamatics.)
Description of Duties and Responsibilities
- Knowledge of ADP timekeeping
- Interact and communicate with team members
- Computer skills needed with knowledge of outlook
- Responsible work habits
- PM work order system
- Organize and coordinate daily tasks
- Work directly with managers, buyers, and other areas within the company
- Monitors area Goods Issued Date and Delivery Date on customer order shipping requirements to meet/exceed established company service level objectives.
- Monitors area inventory needs as it relates to restocking requirements for customer orders, identifying obsolete inventory and seek outlets for reduction.
- Become computer knowledgeable of SAP, Distribution System, etc.
- Miscellaneous duties as assigned.
Qualifications and Experience Requirements
- High school diploma, or equivalent, is required.
- Previous related experience desired.
- SAP program and shipment building experience preferred.
- Must possess a deep understanding of warehouse operations.
- Must be familiar with how to schedule cuts.
- Excellent P.C. skills including Outlook, Excel, Word, and PowerPoint required.
- Prior customer service work experience is a plus
- Must possess excellent verbal and written communication skills, proven business acumen, exceptional interpersonal capabilities and possess a strong attention to detail.
- Ability to function and manage multiple tasks in a fast-paced operating environment is critical
- Must be able to interface and communicate effectively within the organization, with business units throughout the company, and with partners across the supply chain in a professional manner.
- Ability to learn quickly and adapt to a changing business environment.
- Ability to operate efficiently in a team environment.
- Must be able to handle stress caused in meeting deadlines with tight scheduling requirements
- Must have responsible work habits.
- Employee should be able to perform satisfactorily in three months.
Benefits We Offer:
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401k with Matching & Pension Plan (Eligible for Pension after 1,000 Hours Worked)
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Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
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Paid Time Off & Paid Holidays
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Long & Short-Term Disability
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Supplemental Insurance Plans
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Employee Assistance Program
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Employee Referral Program
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Tuition Reimbursement Programs
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Advancement & Professional Growth opportunities
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Parental Leave
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& More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.