- NIST Standards
POSITION SUMMARY: The Information Technology Operations Manager is responsible for all delivery and support aspects of backend IT infrastructure systems at NuScale. This working manager is a technical escalation point for junior and senior systems administrators of Microsoft and Linux servers, as well as a strong alternate network administration resource. The successful candidate will have broad and deep IT technology experience coupled with strong organizational, interpersonal, and communication skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Work with the IT Director to develop, implement, and maintain the strategic vision and plan for IT systems operations.
Responsible for the implementation, operation, and continual improvement of all backend IT systems.
Collaborate across the organization to ensure the needs of relevant stakeholders are addressed.
Hire, contract, and/or manage personnel to ensure services are delivered in an effective and timely manner.
Establish and maintain regular baseline operational audits of servers, equipment, and contracted services.
Investigate service delivery incidents and provide regular reports to upper management.
Serve as the internal and external primary point of contact for IT infrastructure.
Maintain current in-depth knowledge of issues related to information technology.
Mentor and train staff to foster an operational excellence culture within the team.
Ensure there is adequate emergency coverage for information technology issues, as required.
Performs other duties as assigned.
CORE COMPETENCIES: To perform the job successfully, the individual should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies.
Business Acumen: A strategic thinker with good business perspective and an understanding of the company’s business. Able to function comfortably in political interactions. Capable of developing strong interpersonal networks within the organization.
Problem solving: Decisive with good judgment. Identifies and resolves problems in an efficient and effective manner. Gathers and reviews information appropriately. Uses own judgment and acts independently; seeks input from other team members as appropriate for complex or sensitive situations.
Oral/written communication: Strong communication skills, externally and internally. Listens carefully and speaks clearly and professionally in all situations. Edits work for accuracy and clarity, Is able to create, read and interpret complex written information.
Planning/organizing: Capable leader; able to establish a vision and align an organization around the vision. Prioritizes and plans work activities, organizes personal and project timelines and deadlines, tracks project timelines and deadlines, and uses time efficiently.
Integrity: Is trusted by peers and subordinates.
Adaptability: Adapts to changes in the work environment, manages competing demands and is able to deal with frequent interruptions, changes, delays, or unexpected events.
Dependability: Consistently on time and at work, responds to management expectations.
Team Building: Capable of developing strong interpersonal networks and trust within the organization, setting expectations and requirements and achieving accountability of supervised personnel. Leads consensus by involving all stakeholders, facilitating their understanding of differences, agreeing on requirements and constraints, and developing the best solution.
Safety Culture: Adheres to the NuScale Safety culture and is expected to model safe behavior and influence peers to meet high standards.
MINIMUM SKILLS, QUALIFICATIONS AND ABILITIES:
Education: A minimum of a B.S. degree in Computer Science or Information Technology from a four year accredited college or university with 10 years of relevant experience or a degree in a technical or business field and 12 years relevant experience.
Experience: A minimum of 10 years’ experience in complex IT environments, or 12 years if no 4 year degree. This includes direct experience working on enterprise-wide IT strategy and policy. A successful candidate will have an MCSE, ITIL, PMP, VCAP, RHCE, and/or other equivalent certifications.
Required experience and skills in the following areas:
Proven track record of managing staff from multiple disciplines and coordinating design interfaces to provide design solutions in a timely manner.
Strong understanding of formalized compliance and regulatory frameworks (e.g.: ISO 27001, NIST 800, PCI, SOX, etc.)
Expert level understanding of Microsoft operating systems, SAN storage, database, ISA hardware, HA/BC/DR concepts/techniques, and virtualization technologies in large high performance high availability environments
Strong understanding of Linux/Unix operating systems, LAN/WAN management, firewalls, load balancers, reverse proxies, wireless, and VPN systems
Experience operating and supporting least-privilege enterprise infrastructure and applications at scale (SharePoint, Exchange, Active Directory, MS System Center, MS SQL, Linux, etc.)
Strong understanding of encryption (at-rest, in-transit, & application containerization) and public key infrastructure
Experience working in complex heterogeneous multi-site networks
Prior success working in and leading teams to complete multiple simultaneous complex projects
Demonstrated excellent technical documentation ability
Demonstrated professionalism and skills to present and communicate complex concepts effectively with internal departments and senior management
Preferred/desired skills and experience
Strong understanding of export control regulations (e.g.:10 CFR 810, ITAR, etc.)
Scripting and programming (PowerShell, Bash, CMD, VB Script, C#, ASP.Net,)
Industry Requirements: Eligible to work under Department of Energy 10 CFR Part 810.
Quality Assurance: Demonstrated understanding and implementation of quality assurance regulations, standards and guidelines of 10 CFR 50 Appendix B, 10 CFR 21, and NQA-1 preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to understand and communicate clearly using a phone, personal interaction, and computers.
Ability to learn new job functions and comprehend and understand new concepts quickly and apply them accurately in a rapidly evolving environment.
The employee frequently is required; to sit and stand; walk; bend, use hands to operate office equipment; and reach with hands and arms.
Ability to travel nationally and locally using common forms of transportation.
Disclaimer: Employee(s) must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees in this classification.