At American Express, service has been at the core of our company for more than 160 years. In taking care of our prospects and customers, Global Services Group employees view each interaction as an opportunity to deepen a relationship. We aim to not only anticipate and solve customer problems, but importantly, to add value to every interaction. The Global Partner Network is an organization within the Global Services Group responsible for managing outsourced third-party relationships that support our cardmember acquisition, servicing and fulfillment activities.
Our team is searching for Senior Business Analysts who will be responsible for driving business transformation projects and ongoing system change requests to improve the economics and efficiency of GPN managed processes and will be working on opportunities that deliver an enhanced customer experience. The team will also support new product launches, set up of new third-party sites, testing, and learning of new capabilities within the Global Partner Network. This is a full time, work from home role.
- Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.*
Strong technical aptitude, analytical and problem-solving skills, with attention to detail
Comprehensive understanding of LAN/WAN networks, routing protocols, VLANs, firewalls, and TCP/IP architecture
Experience with end-to-end voice servicing, VoIP technologies for example codex uses, SIP and H.323 and telecom optimization
Ability to identify and resolve issues quickly and accurately, in particular network problem determination and knowledge in using trace tools.
Experience in a testing/quality assurance discipline with proven ability in writing test cases, running functional, automated, or performance tests, and managing defects Assist in implementing and monitoring compliance to information security or other relevant policies, standards and procedures.
Responsible for delivering, tracking, monitoring and reporting of information security, service continuity or other risk project tasks.
Ability to facilitate and coordinate working through an established process for risk management
Provide technical support on security, continuity or other risk systems and tools
Execution of specific functional processes such as security monitoring, event and incident management, vulnerability scanning and remediation, electronic discovery and security systems management.
Ability to communicate network specific requirements for Service Requests
Flexible schedule for supporting multiple Global partners with placements throughout all Amex regions, including participation in a rotating 24x7 on call rotation
Previous American Express Technologies experiences a plus
Multilingual skills a plus
Demonstrated proficiency with Microsoft Office suite including Word, Excel, Project, and Visio
Potential travel required:
May 17, 2019, 1:48:58 PM