Repair Options Data Analyst

Wagner Equipment Co. - Aurora, CO (30+ days ago)3.5


Wagner Equipment Co., the Caterpillar dealer for Colorado, New Mexico and far west Texas, is seeking applications for a Repair Options Data Analyst in Aurora, CO.

The Service Repair Options Analyst is primarily responsible for review and analysis of service repair options performance within the Wagner Equipment Co. business system. Repair Options are the foundation of our service pricing strategy to customers. Standard work drives our service efficiency for added safety, consistency, quality and profitability of Repair Options. Review and maintenance of Repair Options and standard job performance in our service areas will enhance productivity in the service operational areas.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Administrative:
Analyses standard job and Repair Option performance on work orders compared to historical performance
Builds standard work processes related to Repair Options in all service areas
Performs analysis on all systems used to review, create, update, and distribute service repair options, (i.e., DBS, Builder, Quoter, MS Excel, SalesLink, and etc.)
May participate in the service definition committee meetings
Develops reports about service Repair Options and standard work as necessary

Interpersonal:
Work with operations to determine the need for new repair options
Work with operations on reasons for repair option variances and how to correct

Technical:
Analysis of service performance on standard jobs relating to target labor hours vs. actual labor hours, target parts and misc. charges compared to actual
Makes recommendations for changes to standard jobs based upon analysis of work order performance
Works with Marketing, IT, Product Support and Service Operations to create and maintain the Repair Options quoting tools

ESSENTIAL JOB REQUIREMENTS Minimum Education Required:
High School Diploma or GED

College degree or trade school would be helpful

Prior experience as a technician is not required, however, it would be very helpful in this role. At a minimum, a candidate for this position should be familiar with the BASIC function and relationships of machine components. Examples: Boom cylinders, hydrostatic drive, hydraulic pumps, transmissions, final drives, crankshaft, camshaft, torque converter, cylinder heads, intake and exhaust valves, turbo chargers, and etc.

Required Skills and Competencies:
Data Entry

Organizational Skills

Telephone Skills

Communication Skills

Safety Knowledge

Math Skills

Reading / Writing Skills

Product Knowledge

Reasoning Skills

Computer Skills:
Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Access

DBS

CRM/Sales Link

ET / SIS / SIS Web / STW

Wagner offers great benefits including medical/dental/vision insurance, 401K, tuition reimbursement and more.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.